With ServiceMax, Kiwa Inspecta eliminated all manual data entry. This helped increase engineer efficiency by 15%. Now with a single field service platform used by all, there is more local and cross-border team collaboration.
This new engagement among teams contributes to a culture of information sharing at Kiwa Inspecta. Employees began interacting in the cloud, writing back and forth on what they were learning in the field. This engaged, more knowledgeable workforce is now contributing to increased customer satisfaction, demonstrating that ServiceMax not only satisfies internally, but externally as well.