LitePoint has seen phenomenal results since implementing ServiceMax. The customer communities have improved customer satisfaction, resulting in a 40% decrease in time to repair. On-site with customers, engineers now have more visibility, which has improved efficiency. Service costs have gone down by 30%.
The new insight into reports and dashboards has been key to their business. “With daily reports, we can talk about what the problems are and where we can improve. It’s quite a revelation,” Hurlbut shares.
LitePoint was already providing great service, but now with ServiceMax they have a view of everything that is going on. “We were trying to make service a significant part of LitePoint’s revenue, and now we have a solution we can do that with.”