Once Mechdyne was introduced to ServiceMax, the company knew this was an opportunity to improve their customer relationships. They began utilizing various ServiceMax features including work order management, installed base management, entitlements, service parts, and customer communities.
The customer community was the key component in their solution. Now, customers can create their own service requests, track, schedule, and communicate with Mechdyne’s service team in real-time. It also provides customers with quick access to asset inventory, warranty information, product documentation, and installation diagrams.