Immediately, Nautilus saw an improvement in their technician’s productivity. The amount of missing inspections decreased by 100%, which has resulted in an increase in customer satisfaction.
Increased visibility has also improved productivity. “Previously, we had all of our technicians servicing one large area. By using ServiceMax, we realized that by splitting up our technicians by geographic regions we would greatly improve our productivity, and save us time and money on gasoline,” said Payzant.
With their new automated service process, the team at Nautilus Company doesn’t have to worry about managing their IT systems. Instead they get to focus on helping their customers reduce the stress of owning or building a home!