“We use ServiceMax for everything,” explains Peavey. This includes assigning tasks, logging calls, managing inventory, sending emails, working opportunities, exporting reports, and creating work orders, and tracking parts.
“I use ServiceMax on a daily basis to run service calls, write WOs, and more. If another tech went out before me, I can easily look and see what’s already been done without having to contact anyone,” Alan Edge, one of PV’s technicians, shares. Technicians are also using their iPads to take pictures and videos of their installations, which is providing customers with full transparency.