QubeGB saw immediate results and felt that they got their money back within 12 months. “In our old system we were able to deliver 50,000 jobs per month, but by using ServiceMax we’re able to shave around 10 minutes per job, which translates to having the ability to do an additional 10,000 jobs per month,” Kurt-Elli shares.
Not only did they reduce the amount of time it takes for jobs to be completed, but they reduced the number of workflows they had by 75% and saw a productivity increase of 20%. Engineers felt comfortable and confident in the new system and it was reflective in their work.
There was also an improvement in their customer relationships. Clients used to ask for a particular report that would take QubeGB three months to create. Now, it only takes a couple of hours.
Since working with ServiceMax, Kurt-Elli describes us as a company “who delivers to the best of their ability. They’re an organization that seriously drives satisfactory outcomes to the customers.” Today, QubeGB is able to focus on growing their customer base with an outcome-based service model without having to worry about a manual process.