Field Service Datenblätter

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ServiceMax Field Service Management

ServiceMax is the leader in Field Service Management. Our solution enables organizations to drive new sources of revenue, increase efficiencies in their service operations, and expand both customer satisfaction and overall market differentiation.

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ServiceMax DataGuide

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

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The Benefits of Asset Data for Operational Teams

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

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ComplianceQuest for ServiceMax

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

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10 Steps Service Organizations Can Take to Be Prepared for the Evolution of Field Service

The following 10 actions are areas that organizations should prioritize to continue the path of service leadership.

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Spark Core

This Spark Professional Services package provides you with key functionality of the ServiceMax Core platform and is designed for fast implementation and rapid time to value. The functional scope is ideal for companies that are outgrowing manual processes and want to move to the next level of field service execution. By providing you with guard rails of prescribed processes, Spark helps you implement ServiceMax Core efficiently.

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Spark 360

ServiceMax Spark gives you what you need to quickly transform your service operations and reap the benefits of increased service profitability, asset visibility, and agility. With Spark 360, you will have access to all the project leadership, expertise, and services you need to successfully go live with ServiceMax Asset 360—quickly, cost-effectively, and risk-free.

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ServiceMax Asset 360 Connect from MuleSoft

Efficient field service execution increasingly depends on leveraging data across the enterprise. Typically, this data is siloed within separate systems, resulting in challenging integration projects. ServiceMax and MuleSoft have partnered to help ServiceMax easily and quickly connect this siloed data with ServiceMax Asset 360, the leading field service management solution for asset-centric companies.

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STÄRKEN SIE IHRE FIELD-SERVICE-LÖSUNG MIT ASSET-BEZOGENEN FUNKTIONEN

Der technische Außendienst wird immer anspruchsvoller - und komplizierter. Technologische Innovationen, Kundenerwartungen, Branchendynamik und neue Geschäftsmodelle erfordern ständig neue Ansätze für die effiziente Serviceerbringung beim Kunden. ServiceMax Asset 360 für Salesforce hilft Unternehmen, die Salesforce Field Service (SFS) einsetzen, neue komplexe Service-Anwendungsfälle zu bewältigen und einen höheren Mehrwert aus ihren Implementierungen zu ziehen. Asset 360 ergänzt die führenden terminzentrierten Funktionen von Salesforce mit den anlagenbezogenen Funktionen von ServiceMax in Bereichen wie komplexe Prozesse, Ansprüchen und Anlagentransparenz.

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ServiceMax Connect by Jitterbit

ServiceMax Connect by Jitterbit brings together the leader in asset-centric FSM and a leading enterprise integration platform to make it fast and easy to connect ServiceMax and ERP data and business flows - no code needed.

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ServiceMax Engage

Mit Endkunden verbinden, sie supporten und Kundenzufriedenheit und präzise Asset-Daten sicherstellen Eigentümer und Betreiber komplexer Assets, wie Maschinen und Anlagen, erwarten zunehmend mehr Transparenz und Einbindung in den Serviceprozess. ServiceMax Engage ist eine intuitive mobile App, die Serviceorganisationen mit Anlagenbesitzern und -betreibern verbindet, um die Servicetransparenz zu erhöhen, das Kundenerlebnis zu verbessern und die Qualität der Anlagendaten sicherzustellen.

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ServiceMax SMS Action Service

Field service providers are continuously seeking to improve worker productivity. At the same time, customers, service managers, and technicians themselves increasingly expect to be updated in real time on the status of the work being performed. How can field technicians keep their service stakeholders updated while not wasting precious time performing repetitive tasks on their mobile devices?

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USDM Life Sciences and ServiceMax deliver a validated, continuously compliant, total solution for field service management

Companies in life sciences and medical equipment industries know that failure to comply with regulations can cost hundreds of thousands of dollars and present serious hurdles to their business. Repair and maintenance are key component of the product lifecycle that help retain customers and grow business. Technology supporting aftermarket services needs to be both robust to handle maintenance of complex equipment and continuously validated to ensure compliance with FDA’s 21 CFR part 11.

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ServiceMax Partner XCELLENCE Program Enablement Journey

ServiceMax Systems Integrators and Consulting Partners enable our clients to digitally transform their business to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets. To improve the quality of services provided and create long lasting relationship with our partners, ServiceMax partner enablement and success journey is focused on building capacity and competency with Asset 360.

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Zinc Intelligenter Remote Service

Wir wissen, dass eine effiziente Servicelösung ein wichtiger Erfolgsindikator sowohl für Sie als auch für Ihre Kunden ist. Um eine effiziente Servicelösung zu ermöglichen, müssen Ihre Techniker mit den Personen und Informationen in Verbindung stehen, die ihnen helfen können, Probleme schnell zu lösen. Dazu gehört auch, dass sie eine Möglichkeit haben, das richtige Wissen zur richtigen Zeit und auf Anhieb zu erhalten. Zinc Remote Service liefert die Intelligenz, die Unternehmen benötigen, um Techniker vor Ort effektiv zu unterstützen

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ServiceMax Remote Support, powered by Scope AR

Remote service support has become an important capability for field service organizations. Drivers include new health and safety requirements, the complexity of equipment and a growing skills gap in the workforce. Leveraging text, chat, voice, and visuals to deliver contextual knowledge— at the right time, and in the right format—has the potential to profoundly improve productivity, safety, and asset uptime, as well as both customer and employee experience.

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Bolt Data Connect + ServiceMax

The loT market for service execution is maturing. According to Gartner, 65% of complex equipment manufacturers plan to execute loT-enabled “servitization” by 2025. But these plans cannot come to fruition without applications that address the data, work type and integration challenges specific to field service.

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ServiceMax Asset 360 for Salesforce Field Service

ServiceMax und Salesforce bündeln ihre Kräfte, um eine einzigartige Lösung bereitzustellen, die die Unternehmenseffizienz durch eine 360-Grad-Sicht auf Assets, wie Anlagen, Maschinen und Geräte, auf der weltweit führenden CRM-Plattform steigert.

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ServiceMax für Distributoren von Maschinen & Geräten

Distributoren, die Maschinen & Geräte von ein oder mehreren Herstellern verkaufen und vermieten, erzielen auf vermehrt standardisierten Märkten immer geringere Produktmargen. Aus diesem Grund konzentrieren sich Großhändler mehr und mehr auf den Service, um sich von der Konkurrenz abzuheben, profitabel zu wachsen und ihren Marktanteil zu erhöhen. Aber wo soll man anfangen?

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ServiceMax für Hersteller von Medizinprodukten

Erzielen Sie höhere Produktivität und Serviceumsätze, ohne Kompromisse bei der Compliance einzugehen Das Leben und Wohlergehen der Menschen hängt von der Leistung medizinischer Geräte ab. Eine Fehlfunktion kann zu einer Verzögerung bei der Behandlung führen, Strafen für den Dienstleister nach sich ziehen oder im schlimmsten Fall dem Patienten Schaden zufügen.

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Asset-Centric Field Service Management for Facilities

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

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Asset-Centric Field Service Management for Heavy Construction Machinery

ServiceMax is the leader in field service management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

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Asset-Centric Field Service Management for Material Handling Equipment

ServiceMax provides asset-centric field service management for control systems and material handling equipment by managing and automating work orders, service debriefs, parts planning, inspections, proactive maintenance, and technician enablement.

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Service Execution for Renewable Energy

Renewable energy growth is accelerating due to policy, technology, and cost advances. The intensifying growth of renewables poses problems for service execution. Keeping track of scheduling and dispatching workers safely and efficiently; ensuring offline capability; and making the most of IoT enabled insights are among the challenges facing OEMs, service providers, and operators of renewable energy assets. Fortunately, these challenges play to ServiceMax’s strength in complex service.

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Service Execution for the Smart Grid

The electrical grid is becoming more and more complex due to the explosive growth of distributed “smart grid” assets such as smart meters, solar and distributed energy resources, batteries, and electric vehicle charging stations. OEMs, utilities, and service providers that develop, deploy, and service smart grid technology select ServiceMax for its leadership in complex and connected service execution.

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ServiceMax for Rail Transportation

ServiceMax for Rail Transportation can support the management of signal, track, bridge, communication, and wayside equipment maintenance. It is designed specifically to support the daily maintenance delivery operations of freight railways large and small, transit, commuter/passenger rail and light rail customers.

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ServiceMax for Power Generation

Changing patterns of electricity demand and supply are pressuring companies across power generation to “do more with less”: to improve productivity and reduce operations and maintenance costs while ensuring the safety of their technicians. Balancing these business outcomes cannot be achieved with today’s legacy software systems. ServiceMax helps power plant operators, service providers, and OEMs address a prevalent pain point in power generation service: orchestrating and completing complex work. Its asset and service management capabilities create value and drive outcomes across the service delivery chain, from providing an as-maintained system of record to finding the right crews for the job to equipping workers with the digital tools to get the job done.

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Security for the Service Execution Platform

Trust is the foundation of our customer relationship. We value the trust you place on us as the stewards of your equipment and asset data. The ServiceMax Service Execution Platform is highly secure and designed to meet the rigorous standards you expect. We are committed to continue developing Field Service Management and Asset Management products that are secure, compliant, and available.

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ServiceMax Advanced Forms

ServiceMax Advanced Forms is the ultimate efficiency tool for your technicians’ work belt. It ensures that complex forms, inspections, and checklists are reliably executed by technicians on their mobile devices.

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Zinc Drives Results for Field Service Teams

By leveraging a single communication platform that connects everyone with the people, knowledge and resources needed, field service organizations can make impressive improvements that result in cost savings, improved performance and retention rates, higher customer satisfaction, and increased revenue.

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10 Reasons Why Customers Choose Zinc Over Any Other Communication Platform

Zinc brings real-time, secure communication to teams who are on the ground, working with customers each day. What makes Zinc stand out from the crowded market of communication solutions? In this infosheet, you'll find our customers' top 10 reasons for why they love using Zinc.

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ServiceMax Remote Triage

ServiceMax Remote Triage is a module of the ServiceMax platform that helps service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Remote Triage gives service organizations more options than just dispatching technicians every time a failure is reported. By applying AI to historical service data, Remote Triage understands the root causes, how they were resolved, and which parts were used. As new service requests come in, Remote Triage suggests likely solutions, ranked by their cost effectiveness.

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ServiceMax Parts Management

ServiceMax enables service organizations to manage their parts and inventory levels and provide technicians with the information they can rely on.

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ServiceMax Work Order Management

ServiceMax Work Order Management helps you manage and track work orders from creation and assignment through job execution and debrief. Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.

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ServiceMax Proactive Maintenance

Implement the best in Proactive Maintenance (PM) strategy with time-, usage-, and condition-based PM plans and automated work order creation that allow you to rightsize your maintenance work, lower costs, and extend the life of your equipment.

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ServiceMax Customer Success Plans

When implementing a new business solution, you want assurances that responses are timely, customer care is attentive, and, most importantly, the support quality is consistent. You want in-house experts with decades of experience who deliver training and support to make sure that ServiceMax’s implementation is a success for your organization.

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ServiceMax Asset Service Management for Production Operators

The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil and gas production and field management. Many oil and gas operating companies, large and small, have taken the steps to instrument and automate wellsites for remote monitoring and control. This has enabled them to analyze and visualize field production data to make decisions that optimize well and fieldwide performance. While these steps are necessary, they are not enough to completely realize the vision of a truly digital oilfield. The remaining steps include incorporating the ability to respond to events in real-time that require human intervention. Such examples may include responding to an unexpected drop in production, a spill risk, an erratic tubing or casing pressure measurement reading, hydrate buildup, or a poorly functioning regulator on a new well just placed into production.

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ServiceMax Asset Service Management for the Digital Plant

Oil, gas, and chemical facilities of all types are under constant pressure. Refineries, gas processing facilities, petrochemical plants, liquified natural gas facilities, and others are challenged with minimizing unplanned shutdowns, increasing throughput, controlling quality, and reducing safety and compliance incidents. Operations and maintenance strategies are integral to achieving these demands so that assets are maintained closer to real-time. Integrating these strategies into a digital transformation journey will drive the business outcomes you’ve set out to achieve.

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Contractor Management with ServiceMax Partner Community

Boost the flexibility of your field workforce with third-party technicians. In field service, it is all about the customer focus, their experience is the measure of your success. To increase your geographical coverage, to meet seasonal demand, or for specific types of work, you may need a capacity boost from third-party technicians. Or you outsource all your field service activities to contracted partners. ServiceMax Partner Community addresses your demand for real-time visibility into your partners’ operations to ensure their accountability, and your customers’ experience. It makes your service channel transparent and lets you securely share information with your partners, empowering them to deliver great service on your behalf.

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ServiceMax for Industrial Manufacturers

Industrial manufacturers of machinery are in a position to harness the power of aftermarket service. No matter what you manufacture and sell — whether it’s food and beverage machinery, process control equipment, standard machine tools or specialty pumps — your industrial machinery requires service.

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ServiceMax Einsatzplanung & Disposition

Im Field Servicebereich ist es entscheidend, die richtigen Techniker oder Field Service-Ingenieure für den geeigneten Job zur richtigen Zeit mit den richtigen Ersatzteilen und Informationen zu disponieren. Jetzt mehr erfahren!

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ServiceMax Dashboards & KPIs

Erzielen Sie Mehrumsatz und höhere Profitabilität durch die richtigen Einblicke in Ihre Serviceprozesse. Für einen erfolgreichen und ergebnisorientierten Service können Sie sich nicht nur auf Ihr "Bauchgefühl" verlassen – Sie brauchen verlässliche und aussagekräftige Daten. Und nur mit den richtigen Leistungskennzahlen-Analysen (KPIs) können Sie Stärken und Schwächen Ihres Servicegeschäftes identifizieren.

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ServiceMax für Ölfeld-Service

Unabhängig davon, auf welchen Schwerpunkt Sie sich im Ölfeld-Servicebereich (Seismik, Bohrung, Flüssigkeitsförderung, Ertragsanalyse, etc.) spezialisiert haben – die Field Servicemanagement-Lösung von ServiceMax ist darauf ausgelegt, Sie dabei zu unterstützen, perfekten Service bereitzustellen und Ihren gesamten Servicebereich neu aufzustellen.

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ServiceMax Plattform für Field Service Management

Die ServiceMax Plattform ist eine umfassende Softwarelösung für Field Service Management (FSM) mit dem Ziel, sämtliche Serviceprozesse zu optimieren. Es ist eine moderne, cloudbasierte, mobile Unternehmenslösung, aufgesetzt auf der Salesforce App Cloud. ServiceMax nutzt die Reichweite der Cloud-Infrastruktur von Salesforce und stellt damit weltweiten Einsatz sicher.

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ServiceMax Installed Base Management

Jedes produzierende Unternehmen strebt danach, den Lifetime Value seiner installierten Basis zu maximieren. Wenn Sie allerdings nicht über den aktuellen Status Ihrer verkauften Produkte informiert sind – sprich an wen, was und wohin wurde verkauft – dann entgehen Ihnen erhebliche Umsatzchancen. Für die meisten Unternehmen ist es schwierig, übersichtliche und aktuelle Statusdaten über ihre installierten Produkte zu generieren. Installierte Produktdaten werden zwar erfasst, aber meist in vielen verschiedenen, nicht miteinander verknüpften Systemen. Veränderungen durch Wartungs- und Serviceeinsätze oder aktuelle Statusveränderungen werden dabei oftmals nicht berücksichtigt. Werden Produkte über Händler oder Lieferanten vertrieben, ist die Gefahr groß, dass wertvolle Informationen einfach verloren gehen.

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ServiceMax Mobile

Eine moderne, sofort einsatzfähige Mobile-Lösung für jedes Smartphone, Tablet oder Laptop. Servicetechniker gehören weltweit zu den Angestellten, die die größte Mobile-Affinität zur Bewältigung ihrer täglichen Aufgaben aufweisen. Unsere kundenaußendienstfreundliche, sofort einsetzbare Mobile App ermöglicht es Technikern, schneller auf Informationen zuzugreifen, macht aufwendige papierbasierte Nachbearbeitung überflüssig und stellt die Einhaltung Ihrer individuellen Serviceprozesse jederzeit sicher. Ihre Servicetechniker haben sämtliche Informationen und Unterlagen zur Hand, die sie zur Auftragsumsetzung vor Ort brauchen.

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ServiceMax Entitlements (nur auf Englisch verfügbar)

Profitable service requires modern contract capabilities. ServiceMax empowers organizations to define and manage a wide range of service plans that enable expansion into new markets, and increase service revenue and profits – all within a complete, web and mobile field service delivery solution.

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ServiceMax Service Performance Metrics