Fourteen IP Kundenbericht

“Working with higher end hospitality providers can be challenging – if our customers have a problem they expect it to be fixed immediately,” says Hough, Head of Support Services for Fourteen IP. The organization experienced constant backlog due to manual data entry, which caused technicians to be inefficient and slowed customer response time.

ServiceMax went live within a matter of months, and was a quick hit. Adoption rate was high explained Hough, “the system is very popular due to the fact that it’s much easier and intuitive than our previous processes.” By deploying ServiceMax onto iPads, technicians are capturing signatures and signing work orders off on site, while also effectively and efficiently planning their work schedules.

By automating and streamlining their paper-based routine, Fourteen IP now has one standardized process and one source of truth for reporting data. This new process has reduced manual work orders by 30 minutes per engineer per day, resulting in saving over 100 hours per week.

Within one year of deployment, Fourteen IP was already seeing a return on their investment. Part of that came from saving $41,000 eliminating the need to enter data manually, and also increasing the number of contracts signed. ServiceMax not only helps Fourteen IP’s communication with their customers, but it helps secure new business too. “The very fact that we have such a sophisticated intelligent field service management platform in place has been the deciding factor in a number of new contracts for us.”

Due to the great amount of good results, Fourteen IP plans to use ServiceMax in their expansion from Europe to North America.