By automating and streamlining their paper-based routine, Fourteen IP now has one standardized process and one source of truth for reporting data. This new process has reduced manual work orders by 30 minutes per engineer per day, resulting in saving over 100 hours per week.
Within one year of deployment, Fourteen IP was already seeing a return on their investment. Part of that came from saving $41,000 eliminating the need to enter data manually, and also increasing the number of contracts signed. ServiceMax not only helps Fourteen IP’s communication with their customers, but it helps secure new business too. “The very fact that we have such a sophisticated intelligent field service management platform in place has been the deciding factor in a number of new contracts for us.”
Due to the great amount of good results, Fourteen IP plans to use ServiceMax in their expansion from Europe to North America.