Field Service Management Ressourcen & Whitepaper

Sie wollen mehr erfahren? Dann schauen Sie doch in unsere Bibliothek, wir haben viele, interessante, weiterführende Informationen, Videos, Abhandlungen, aufgezeichnete Webinar und vieles mehr für Sie.

(Wenn Sie Videos mit deutschen Untertiteln anschauen wollen, klicken Sie auf "CC" im rechten unteren Feld der Video-Systemleiste und wählen Sie "Deutsch")

Suchen Sie nach Ressourcentyp

Erfolgsstory

B. Braun

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.

Erfolgsstory

3D Systems Delivers with IoT and ServiceMax

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.

Erfolgsstory

Accelerating Digital Transformation with Eastman Kodak

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.

Whitepaper

Doubling Down in an Upcycle: Digital Priorities for Oilfield Service

This white paper delves into four broad digital imperatives that OFS firms should use to navigate the new recovery.

Whitepaper

Selbst entwickeln oder kaufen?

Unternehmen, die auf Salesforce Service Cloud und Salesforce Field Service setzen, sind auf dem besten Weg zur digitalen Transformation. Da sie den wachsenden Bedarf an anlagenbezogenen Funktionen wie Reparaturen im Depot, Rücksendungen, Automatisierung, Berechtigungen, Gewährleistungen und Serviceverträge erkennen, wägen Sie ab, wie Sie diese Anforderungen am besten abdecken.

Whitepaper

The Costs, Causes & Consequences of Unplanned Downtime

The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

Datenblatt

The Benefits of Asset Data for Operational Teams

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

Datenblatt

ComplianceQuest for ServiceMax

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

Datenblatt

ServiceMax DataGuide

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

Infografik

Un-Silo Service Data

Breaking down data silos and providing service data to functions across the enterprise supports key decision-making at all levels and accelerates digital transformation.

Infografik

Schneider Electric: Business Transformation on a Global Scale

Schneider Electric harvests the benefits of ServiceMax field service management software to ensure that Life Is On everywhere, for everyone and at every moment via energy management and automation solutions.

Infografik

Asset Data Drives Value Across the Organization

Discover how asset data drives value from your front-line and operational teams to your strategic and management teams.

Webinar

You Need a Remote Strategy: The Hybrid State of Service

Join our guest speaker Paul Miller, VP and Principal Analyst at Forrester Research, and Gabriele Bodda, VP of Product Management at ServiceMax, a PTC Technology, to explore the state of industrial IoT, its impact on field service, and how organizations can adapt with an agile strategy that incorporates remote service in today’s hybrid world.

Webinar

How Customers Win with Field Service Asset Data from ServiceMax

Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.

Webinar

The Importance of After Sales Service Lifecycle Data

Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation.

Analysten-Reports

IDC MarketScape Names PTC a Leader in FSM Applications

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the evolving market.

Analysten-Reports

IDC MarketScape Names PTC a Leader in SLM Platforms

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.

Analysten-Reports

Frost & Sullivan: 2023 Enabling Technology Leadership Award

Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.

Video

Future of Service: IBA Worldwide

IBA Worldwide manufactures medical equipment for cancer diagnosis and treatment. Hear from Adeline Decraene, CMMS Product Owner, about how ServiceMax is used to keep their critical machines running.

Video

Westmor Customer Story

Westmor has been a ServiceMax customer for over 10 years and continues adopting new ServiceMax products to increase efficiency and reduce admin time while improving customer and employee satisfaction.

Video

ServiceMax Live: ServiceMax FieldFX Named Best in Class by Frost & Sullivan

Hear from Matt Danna, Senior Director of FieldFX Product Strategy, on the history of FieldFX and why Frost & Sullivan awarded the solution with the 2023 Enabling Technology Leadership Award.

Mehr laden