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Continuing Education
Planning for on-going education needs with customer
CUSTOMER
SERVICEMAX
What's Happening
(Customer)
Conduct user surveys and evaluations of training needs with users
Utilize Reports and Dashboards to gauge adoption metrics
Continue to review existing processes for potential improvements
Review ServiceMax new releases for new functionality to enhance user experience
What's Happening
(ServiceMax)
Education team follow-up with customer to understand training & support opportunities identified
Share recommendations of next steps in training & support
Plan for next step training options for maximum adoption
Resources
(Customer)
Project Manager
Administrators
Training Coordinator and/or Lead
Resources
(ServiceMax)
Education Consultant
Project Manager
Risks
(Customer)
Missed opportunity for support and full adoption
Inadequate use of the entire ServiceMax functionality as it rolls out
Risks
(ServiceMax)
Missed opportunities for training support for refreshers, enhancements or long term training deployment strategy