ServiceMax from GE Digital

Post Training Support

Follow-up of training events and planning for support

guy-black-icon CUSTOMER
What's Happening
  • Provide any parking lot notes to Education Consultant
  • Identify and share training gaps, needs and complete change log to reflect needs


Resources
  • Project Manager
  • Training Coordinator and/or Lead
Risks
  • Potential adoption challenges
  • Incomplete materials at final handover
servicemax-black-icon SERVICEMAX
What's Happening
  • Follow-up call with customer to discuss training engagement, feedback, support and next steps
  • Share survey results with customer
  • Share parking lot with customer & project team
Resources
  • Project Manager
  • Education Consultant
Risks
  • Missed opportunities for training support and effective handover