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Post Training Support

Follow-up of training events and planning for support

guy-black-icon CUSTOMER
servicemax-black-icon SERVICEMAX
What's Happening (Customer)
  • Provide any parking lot notes to Education Consultant
  • Identify and share training gaps, needs and complete change log to reflect needs

What's Happening (ServiceMax)
  • Follow-up call with customer to discuss training engagement, feedback, support and next steps
  • Share survey results with customer
  • Share parking lot with customer & project team
Resources (Customer)
  • Project Manager
  • Training Coordinator and/or Lead
Resources (ServiceMax)
  • Project Manager
  • Education Consultant
Risks (Customer)
  • Potential adoption challenges
  • Incomplete materials at final handover
Risks (ServiceMax)
  • Missed opportunities for training support and effective handover