"ServiceMax has increased our employees’ belief in the professionalism of Liftech. They feel good about the fact that we’re invested in this and we’re trying to keep pace with the changing technology and get better,” Vaughan says. Not only has employee morale improved, but so has their productivity. The average revenue created by a technician is up by 5%, contributing to a 30% increase in the overall service revenue.
Customers are also excited about the ServiceMax tool, especially because it contributes to a greener environment. They’re also receiving their invoices 7 days faster, and now have better visibility into reports and dashboards, which is contributing to an increase in customer satisfaction.
This digital innovation has had a positive impact on their field culture. “ServiceMax is different than any other company I’ve worked with because it’s a collaborative relationship… You feel like ServiceMax has a sense of ownership in your project and they want you to succeed with the same passion you have.”