McKinley Equipment and Elevator started with ServiceMax by implementing mobile for iPad, which they use to hold all part manuals, as well as take pictures and record video.
After realizing the value of ServiceMax, McKinley Elevator decided to pursue ServiceMax’s capabilities even further.
McKinley Elevator developed a partnership with PTC. By integrating their field service portfolio into the PTC ThingWorx IoT platform, McKinley found the IoT-device support the company had been missing. This ability is now called Connected Field Service (CFS) and provides companies with more visibility into their installed base of equipment. The new alerts to potential safety and imminent equipment failures are the real game changers that Rusin visualized.
"We are changing the conversation with customers. For organizations, we are talking about data and how we give them insights into their operation. And for homeowners, our insights allow us to deliver a previously unreachable level of safety and service. The conversation is not about price. It is now about extending the life of assets and maximizing up-time," explain Rusin.