Schneller heard about ServiceMax at an industry conference and immediately recognized the benefits of the tool. Medivators implemented Mobile for iPad and began using the ServiceMax platform for RMA, ordering and consuming parts from trunk stock, and updating 50,000 installed products.
The company’s sales and service team began to maximize their use of ServiceMax. “Before ServiceMax, the sales people would have to call the service department to find out what was going on before they visited customers,” Schneller says. Today, techs are flagging opportunities for sales, who then go in and pull customer information for future sales.
Although Medivator’s original project with ServiceMax was a success, Schneller was not complacent. The company decided to implement Connected Field Service, which enabled proactive diagnostic and remote service. “We used to rely on primitive, slow tools for remote access. But in medicine, speed is crucial.”