Metso has seen an increase in operational efficiency, especially when it comes to customer invoicing. “Now, we can collect data immediately after the work, make sure that the data is correct, get the customers signature on that, and transfer that to the ERP towards the invoicing processing.”
Their faster invoicing process not only satisfies customers, but the technicians are happy with the process as well. “They like the new approach,” shares Järvinen.
Metso have also improved their visibility into the service delivery processes, which was one of their main goals. “We now see where things are going, and we were able to reduce the time quite significantly on the service center, and? repair process.”
To maintain their operational excellence, Metso is already planning for the future. They have started to collect IoT data and implement an IoT platform as well. And while their IoT system is not connected to ServiceMax yet, they have plans to do so in the near future.