Neisa Nordic originally worked with ServiceNow. After two and a half years building the product, trying to fit it to their needs, Neisa Nordic realized the ServiceNow product would not work for their business. “We decided to switch to ServiceMax, and after half of year of development, we went live in January 2017.”
Neisa’s technicians are now using the ServiceMax on their mobile devices, where they are handling work orders, as well as depot repairs.
“One big change for the new system is now we can deliver really good KPIs to our customers. Some of the customers log into our system and pull live reports. They can get more information from our system then they can from theirs, and it helps them understand their system better,” Jonsson shares.