Casos de Estudio

B. Braun

230210

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.

3D Systems Delivers with IoT and ServiceMax

221213

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.

Accelerating Digital Transformation with Eastman Kodak

221031

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.

Tyco Integrated Security

220819

TycoIS is an end-to-end security solutions provider, including the design, installation, service and monitoring of security technologies. More specifically, for the retail industry, TycoIS delivers security solutions including: source-tagging with anti-theft devices, monitoring the movement of inventory with RFID, and video surveillance.

MMI

210915

MMI alberga la primera plataforma robótica teleoperada para suturar en cirugía abierta con microinstrumentos de pulsera. El Sistema Quirúrgico Symani ofrece escalado de movimiento y eliminación de temblores y pretende facilitar los procedimientos existentes, así como posibilitar otros nuevos en el ámbito de la microcirugía, desde las reconstrucciones post-oncológicas y traumatológicas hasta la oftalmología, el trasplante de órganos y la cirugía pediátrica. Cuando MMI quiso lanzar esta nueva tecnología al mercado, sabía que necesitaba una solución viable y evolutiva para la organización del servicio de mantenimiento. Al igual que ocurre con muchas empresas de dispositivos médicos, poder garantizar el máximo tiempo de funcionamiento del sistema, así como ofrecer a los clientes una asistencia técnica excepcional, era fundamental para su misión y su éxito.

Lowry Solutions

210910

Lowry Solutions se especializa en la trayectoria completa del ciclo de vida de los activos de los clientes, lo que requiere sofisticadas plataformas de IoT para impulsar los servicios que prestan. Los sistemas de Lowry, anteriormente divididos en silos, les dejaban con datos incompletos y dispersos. A medida que la empresa crecía y se desarrollaba, al mismo tiempo que diversificaba sus productos y servicios, Lowry sabía que tenía que agilizar y consolidar sus sistemas informáticos y procesos internos. Por otro lado, buscaban generar ingresos adicionales a través de contratos de servicios mejorando la visibilidad de los derechos y aumentando la satisfacción del cliente y la eficiencia operativa. Lowry Solutions eligió una solución integral de Field Service, suministrada por Bolt Data, utilizando Salesforce Field Service y ServiceMax Asset 360 para abordar los retos mencionados y, en última instancia, mejorar la satisfacción del cliente.

Kodak Alaris

210329

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

LiftOne

200904

LiftOne wanted to improve and modernize the customer experience and put information directly into their technicians’ hands to optimize their resources and manage end-to-end processes. In 2017, they sought out a cloud-based, field service management solution to replace their clunky, 15-year-old tool and pen and paper processes. Read LiftOne’s story and learn how they were able to achieve results with ServiceMax by using asset data to make informed decisions.

Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

200702

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

DISH

190605

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

BioTek Instruments

190605

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

GE Power

180731

GE Power es un líder mundial en su industria y proporciona casi un tercio de la capacidad de generación de energía del mundo. GE Power no solo incluye el equipo para alimentarlo, pero también brinda servicios de asistencia técnica y de mantenimiento para sus equipos. Su equipo de expertos supervisa miles de activos de energía en tiempo real.

Pitney Bowes

180726

Pitney Bowes es una compañía de tecnología global que crea productos y soluciones innovadoras para más de 1.5 millones de clientes en el mundo comercial. Tienen alrededor de 600 técnicos en América del Norte y Europa, y consideran que es vital contar con un técnico de servicio de asistencia técnica y de mantenimiento capacitado, empoderado y de calidad en el sitio con sus clientes.

Estudio sobre el líder en detector de disparos, ShotSpotter

180705

GE Healthcare

180420

Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

Caso de Éxito: GE Oil & Gas

170320

Caso de Éxito: Lumenis

161109

Caso de Éxito: SPP Pumps

161017

Caso de Éxito: Elekta

161003

Medivators

160823

Molecular Devices

160823

Topcon

150426

When Topcon needed to transform their service organization into a profit center for their company, they turned to ServiceMax to deliver an enterprise field service management solution with field-ready mobile apps.

Kinetico

150320

Solta Medical

150320