What Is Document Management?

In the context of Field Service Management (FSM), document management refers to the systematic organization, storage, retrieval, and tracking of digital and physical documents associated with field service operations. This encompasses documents such as work orders, service reports, customer contracts, equipment manuals, invoices, and many more.

How Does Document Management Benefit Field Service Management?

Document management can help to improve the efficiency and effectiveness of field service management by providing a central repository for documents. This makes it easy to find and access the information you need when you need it. 
  • Increase efficiency: Streamline the process of finding and accessing documents, which can save time and resources.
  • Improved compliance: Ensure that documents are stored securely and are accessible to authorized users only, which can help reduce the risk of compliance violations.
  • Reduced costs: Reduce the cost of storing and managing documents, both in terms of physical space and labor.
  • Improved visibility: Provide real-time visibility into document activity, which can help to identify and resolve problems quickly.

Document Management is crucial for any business trying to maintain regulatory compliance, ensure operational efficiency, and deliver unparalleled service quality. At ServiceMax, we embrace the transformative potential of digital solutions to empower businesses with adept field service document management systems. Our systems facilitate an effortless retrieval of information, increasing data visibility and accessibility for faster decision-making and an improved response time.