ServiceMax Transforms the Field Service Industry
For service organizations, the field is where the business can most effectively maximize customer retention, improve customer satisfaction and increase profitability. An Aberdeen Group research on the field service industry identified that 65% incoming service requests require a field dispatch or on-site visit. About 26% of the dispatches need additional follow up visits. Over the past 6 years, ServiceMax has led the charge in redefining the field service landscape. By offering the most complete, modern field service solution available, ServiceMax is helping the world's top global companies transform the way they deliver service to their customers.
To excel in the field service industry, enterprises need be efficient in planning, scheduling and workforce management. To obtain best-in-class performance, service enterprises should:
- Make service management accountable for planning and forecasting
- Incorporate parts into the scheduling criteria
- Shift from manual paper-driven scheduling and maximize the investments in mobility
- Assess planning and scheduling accuracy frequently
- Blend in field technician variable compensation to the customer feedback, team goals and revenue generating leads
Want to create a benchmark in the field service industry with flawless field service? Get ServiceMax and transform all aspects of field service.
ServiceMax help consumers of all sizes boost up their service delivery processes, increase revenue growth and delight them.
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