What Is Orchestration?

Orchestration, in field service management, denotes the strategic coordination of workflows, operations, and business processes. This encompasses the automation and synchronization of scheduling, dispatching, route optimization, resource allocation, and communication between field technicians, customers, and central management. 

Top Challenges of Implementing Orchestration 

  • Complexity: Orchestration can be complex to implement and manage.
  • Vendor lock-in: Some orchestration solutions are proprietary, which can make it difficult to switch vendors
  • Lack of standards: There are no universally accepted standards for orchestration, which can make it difficult to integrate different solutions.

How Does Orchestration Benefit Field Service Management?

The main benefit is creating a seamless, intelligent, and automated system that significantly enhances operational effectiveness and customer satisfaction. 

  • Increased efficiency: Automate tasks that would otherwise be done manually, which can save time and resources
  • Improved customer satisfaction: Ensure that service requests are handled promptly and efficiently, which can improve customer satisfaction.
  • Reduced costs: Reduce the cost of managing field service activities.
  • Improved visibility: Provide real-time visibility into field service activities, which can help to identify and resolve problems quickly.

At ServiceMax, we view orchestration as more than just a means to streamline operations. Rather, it's a transformative factor bridging the gap between achieving customer success and operational excellence. Through our Servicemax Core Field Service Management Software, we help businesses perform not just more tasks, but the right tasks, at the right time, in the right manner.