Field Workforce Scheduling
In field service, it is critical to get the technician suitable for the job, but it is not everything. The important aspect of a successful field service business is the exclusive relationship between a customer and a technician. ServiceMax's complete mobile-based field solution offers organizations with real-time scheduling and dispatch, intelligent routing, and all the information required to dispatch every time the technician appropriate for the job.
ServiceMax's OptiMax provides configurable, flexible workforce management software. It comes with advanced optimization capabilities and scheduling and dispatching features, which enable organizations to enhance and streamline field service, tap into service-related revenue opportunities and cut down costs. This helps you to schedule and send field service technicians efficiently and automatically by routing them depending on customer severity, geographic location, drive time, or even by prioritizing to high value customers. Besides, dispatching right persons to the right job helps increase first time fix rates.
Thus, with the powerful mobile solution, you can automate and empower your technicians and optimization scheduling.