Due to the product’s cloud-based system, ServiceMax was integrated into Kinetico’s processes in less than six weeks. It was a seamless transition. Now, the cloud allows Kinetico to implement business process changes in hours instead of weeks, saving them a ton of time.
Kinetico is also saving time by cutting their work order resolution time in half. Now, technicians are automatically notified of a case opened in their area, and can easily debrief with a work order.
With a more efficient process set in place, there has been a decrease in the number of missed SLAs, improving customer satisfaction across all 50,000 of Kinetico’s customers!