The Tecpetrol team needed to reduce pen and paper manual processes across their teams and oilfield sites. The organization had been heavily paper-centric with sub-contractors receiving work orders to assign and complete jobs. At the end of a working day, these contractors - and Tecpetrol uses a lot of them, over 1000 firms over the past two years - would file reports on their hours worked and parts used, reports which would then have to be checked by the firm’s full-time supervisors.
At the end of the month, head office would have to deploy admins for 2-3 days to proof reports for accuracy and even then there was a lack of control over optimizing third party contractor performance and utilization. Contractors could be in the field for weeks at a time with Tecpetrol having no real view of hours worked, jobs completed etc.
They needed an automated system to simplify and speed up that process. They needed a tool to support urgent work order requirements for their customers. The teams didn't have a solution for collecting service data that they could use for future visits, optimizing team performance, future planning, or service revenue opportunities.
Overall, they wanted to improve the certification process for their 3rd party contractors. In order to process payments for contractors, they needed to validate and approval time and materials first. Avoiding delays was important.
Previously they had to send internal supervisors to the oil fields to manage all validation and approvals which was very time consuming.