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Étude de cas
B. Braun

230210

  • Life Science & Medical Equipment
  • Global

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.

Étude de cas
3D Systems Delivers with IoT and ServiceMax

221213

  • Mechanical or Industrial Manufacturing
  • NAM

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.

Étude de cas
Accelerating Digital Transformation with Eastman Kodak

221031

  • Mechanical or Industrial Manufacturing
  • Information Technology & Business Services
  • Global

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.

Étude de cas
Tyco Integrated Security

220819

  • Security
  • NAM

TycoIS est un fournisseur de solutions globales de sécurité, incluant la conception, l'installation, le service et la surveillance et le suivi des technologies de sécurité. Plus spécifiquement, TycoIS fournit des solutions de sécurité pour le commerce de détail, notamment : le marquage à la source avec des dispositifs antivol, la surveillance du mouvement des stocks avec RFID et la vidéosurveillance.

Étude de cas
MMI

210915

  • Life Science & Medical Equipment
  • EMEA

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

Étude de cas
Lowry Solutions

210910

  • Information Technology & Business Services

Lowry Solutions specializes in full lifecycle traceability of customer assets, which requires sophisticated IoT platforms to power the services they provide. Lowry's previously siloed systems left them with incomplete and disparate data. As the business grew and evolved, and they diversified their products and services, Lowry knew they had to streamline and consolidate their IT systems and internal processes. At the same time, they were looking to generate additional revenue through service contracts by improving entitlement visibility while increasing customer satisfaction and operational efficiency. Lowry Solutions chose a comprehensive field service solution, delivered by Bolt Data, using Salesforce Field Service and ServiceMax Asset 360 to address the above challenges, and ultimately improve customer satisfaction.

Étude de cas
Kodak Alaris

210329

  • Information Technology & Business Services
  • Global

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

Étude de cas
LiftOne

200904

  • Building & Construction
  • NAM

LiftOne wanted to improve and modernize the customer experience and put information directly into their technicians’ hands to optimize their resources and manage end-to-end processes. In 2017, they sought out a cloud-based, field service management solution to replace their clunky, 15-year-old tool and pen and paper processes. Read LiftOne’s story and learn how they were able to achieve results with ServiceMax by using asset data to make informed decisions.

Étude de cas
Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

200709

  • Building & Construction
  • NAM

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Étude de cas
Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

200708

  • Mechanical or Industrial Manufacturing
  • NAM

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Étude de cas
ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

200702

  • Mechanical or Industrial Manufacturing
  • Global

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

Étude de cas
3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

200205

  • Mechanical or Industrial Manufacturing
  • NAM

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Étude de cas
Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

191108

  • Life Science & Medical Equipment
  • Global

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Étude de cas
DISH

190605

  • Information Technology & Business Services
  • NAM

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

Étude de cas
BioTek Instruments

190605

  • Life Science & Medical Equipment
  • EMEA
  • NAM
  • Global

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

Étude de cas
GE Power

180731

  • Oil & Energy
  • Global
  • NAM

GE Power est un leader mondial dans son secteur et fournit près d'un tiers de la capacité mondiale de production d'électricité. GE Power ne fournit pas seulement les équipements pour produire l'électricité mais également des services de maintenance pour ses équipements. Leur équipe d'experts surveille des milliers d'équipements de pour l'énergie en temps réel.

Étude de cas
Pitney Bowes

180726

  • Information Technology & Business Services
  • NAM
  • Global

Pitney Bowes est une société technologique mondiale qui fabrique et offre des solutions et des produits innovants pour plus de 1,5 million de clients dans le monde du commerce. Ils ont environ 600 techniciens en Amérique du Nord et en Europe, et ils sont convaincus qu'il est essentiel d'avoir sur place des techniciens de terrain expérimentés, compétents et de qualité avec leurs clients. La gestion des interventions de service sur le terrain est un département essentiel pour Pitney Bowes. Il joue un rôle crucial dans la fidélisation des clients. Dans de nombreux cas, le technicien de service sur le terrain est le seul visage de l'organisation, le seul qui est sur place avec le client.

Étude de cas
GE Healthcare

180420

  • Life Science & Medical Equipment
  • Global
  • NAM

Customers expect from GE Healthcare to expand digital offerings, know what their assets are doing, and provide predictive service. ServiceMax helps GE Healthcare exceed customer expectations every step of the way.

Étude de cas
GE Aviation On Wing Support

180221

  • Aviation
  • NAM
  • Global

GE Aviation On Wing Support a vu d'excellents résultats de ses services après-vente, avec la mise en œuvre de ServiceMax, notamment en réduisant les erreurs et en augmentant la productivité.

Étude de cas
GE Oil & Gas optimise ses opérations de gestion des services sur site avec ServiceMax

170320

  • Oil & Energy
  • NAM
  • Global

GE Oil & Gas savait qu'il pouvait créer de la visibilité sur ses opérations grâce à ServiceMax. Il utilisait déjà la plate-forme pour améliorer leur efficacité et productivité dans plusieurs autres centres de profits et pertes (P & L), y compris GE Aviation, Gestion de l'énergie, healthcare et énergie et eau.

Étude de cas
Lumenis

161109

  • Life Science & Medical Equipment
  • Global
  • EMEA

La société de matériel médical Lumenis est passée à un seul système de gestion du SAV pour le monde entier et a considérablement amélioré le taux de réparation à la première visite.

Étude de cas
SPP Pumps

161017

  • Mechanical or Industrial Manufacturing
  • Global
  • EMEA

SPP Pumps, l'un des principaux fabricants d'équipements de pompes industrielles, a réduit ses délais de facturation de 14 à 1 jour et a amélioré ses flux de trésorerie.

Étude de cas
Elekta

161003

  • Life Science & Medical Equipment
  • Global
  • NAM

Elekta, un important fabricant d'équipement médicale à la pointe de la technologie, a obtenu des opérations de SAV plus efficaces et plus rentables grâce à l'IoT et à Connected Field Service.

Étude de cas
Medivators

160823

  • Life Science & Medical Equipment
  • NAM
  • Global

Medivators, fabricant de matériel médical, peut offrir un service proactif à ses clients grâce à l'IoT et a accéléré ses délais de facturation de 14 à 1 jour ce qui a amélioré considérablement leur trésorerie.

Étude de cas
Molecular Devices

160823

  • Life Science & Medical Equipment
  • Global
  • NAM

Le fabricant de matériel médical Molecular Devices a amélioré ses opérations de service et la satisfaction client avec ServiceMax

Étude de cas
Topcon

150426

  • Life Science & Medical Equipment
  • NAM
  • Global

When Topcon needed to transform their service organization into a profit center for their company, they turned to ServiceMax to deliver an enterprise field service management solution with field-ready mobile apps.

Étude de cas
Kinetico

150320

  • Food Production
  • NAM

Kinetico, a water treatment company, cut resolution time in half and achieved full visibility of success metrics.

Étude de cas
Solta Medical

150320

  • Life Science & Medical Equipment
  • NAM

Solta, a maker of medical equipment, achieved a complete view of their customers, discovered more sales opportunities and eliminated warranty leakage.