Fiches techniques

ServiceMax Field Service Management

180809

ServiceMax is the leader in Field Service Management. Our solution enables organizations to drive new sources of revenue, increase efficiencies in their service operations, and expand both customer satisfaction and overall market differentiation.

ServiceMax DataGuide

220617

DataGuide enhances the power of ServiceMax Go and the Core platform by combining the capabilities of Advanced Forms and Document Generation to guide technicians to efficiently capture and present data in support of a variety of tasks such as inspection, maintenance, and safety. Learn more about how DataGuide will deliver an experience for your field technicians that will boost their productivity, reduce administrative time, and eliminate costly errors in your service data.

The Benefits of Asset Data for Operational Teams

221116

ServiceMax's Asset 360 empowers your operational teams across the asset lifecycle – design/build, sell/install/rent, maintain/operate and replace – to improve service execution and drive operational excellence.

ComplianceQuest for ServiceMax

220714

Together, ComplianceQuest and ServiceMax drive field service effectiveness by helping companies proactively identify trends and potential issues from quality data, such as complaints, to help mitigate risks associated with assets and field services.

10 Steps Service Organizations Can Take to Be Prepared for the Evolution of Field Service

220201

The following 10 actions are areas that organizations should prioritize to continue the path of service leadership.

Spark Core

211206

This Spark Professional Services package provides you with key functionality of the ServiceMax Core platform and is designed for fast implementation and rapid time to value. The functional scope is ideal for companies that are outgrowing manual processes and want to move to the next level of field service execution. By providing you with guard rails of prescribed processes, Spark helps you implement ServiceMax Core efficiently.

Spark 360

211206

ServiceMax Spark gives you what you need to quickly transform your service operations and reap the benefits of increased service profitability, asset visibility, and agility. With Spark 360, you will have access to all the project leadership, expertise, and services you need to successfully go live with ServiceMax Asset 360—quickly, cost-effectively, and risk-free.

ServiceMax Asset 360 Connect from MuleSoft

210609

Efficient field service execution increasingly depends on leveraging data across the enterprise. Typically, this data is siloed within separate systems, resulting in challenging integration projects. ServiceMax and MuleSoft have partnered to help ServiceMax easily and quickly connect this siloed data with ServiceMax Asset 360, the leading field service management solution for asset-centric companies.

Strengthen your Field Service Solution with Asset-Centric Capabilities

210524

Field service is becoming increasingly sophisticated and complicated. Technology innovation, customer expectations, industry dynamics, and new business models are requiring new approaches to how work is executed on the front lines. ServiceMax Asset 360 for Salesforce helps users of Salesforce Field Service address new complex service use cases and derive even more value from their deployments. Asset 360 complements Salesforce’s leading appointment-centric capabilities with ServiceMax’s equipment-centric capabilities in areas such as complex processes, entitlements, and asset visibility. The solution truly delivers a 10x experience.

ServiceMax Connect by Jitterbit

210503

ServiceMax Connect by Jitterbit brings together the leader in asset-centric FSM and a leading enterprise integration platform to make it fast and easy to connect ServiceMax and ERP data and business flows - no code needed.

ServiceMax Engage

210312

Connecter, aider et anticiper les besoins de vos clients afin de garantir leur satisfaction et l'exactitude et la précision des données relatives aux équipements. Les propriétaires et les exploitants d’équipements complexes s'attendent de plus en plus à une plus grande visibilité et à une plus grande implication dans le processus de service. ServiceMax Engage est une application mobile intuitive qui met en relation les organisations de service sur le terrain avec les propriétaires et les opérateurs d'équipements pour accroître la visibilité du service, améliorer l'expérience du client final et garantir la qualité des données relatives aux équipements.

ServiceMax SMS Action Service

210125

Field service providers are continuously seeking to improve worker productivity. At the same time, customers, service managers, and technicians themselves increasingly expect to be updated in real time on the status of the work being performed. How can field technicians keep their service stakeholders updated while not wasting precious time performing repetitive tasks on their mobile devices?

USDM Life Sciences and ServiceMax deliver a validated, continuously compliant, total solution for field service management

210125

Companies in life sciences and medical equipment industries know that failure to comply with regulations can cost hundreds of thousands of dollars and present serious hurdles to their business. Repair and maintenance are key component of the product lifecycle that help retain customers and grow business. Technology supporting aftermarket services needs to be both robust to handle maintenance of complex equipment and continuously validated to ensure compliance with FDA’s 21 CFR part 11.

ServiceMax Partner XCELLENCE Program Enablement Journey

201030

ServiceMax Systems Integrators and Consulting Partners enable our clients to digitally transform their business to deliver an unparalleled solution that drives operational efficiency with 360-degree view of assets. To improve the quality of services provided and create long lasting relationship with our partners, ServiceMax partner enablement and success journey is focused on building capacity and competency with Asset 360.

Zinc - Service à distance intelligent

201029

Nous savons qu’une résolution efficace du service est un indicateur clé de succès, tant pour vous que pour vos clients. Pour assurer une résolution efficace des problèmes, vos techniciens doivent être en contact avec les personnes et les informations qui peuvent les aider à résoudre rapidement les problèmes. Il faut notamment pouvoir recevoir les bonnes informations au bon moment, directement sur le terrain.

ServiceMax Remote Support, powered by Scope AR

201029

Remote service support has become an important capability for field service organizations. Drivers include new health and safety requirements, the complexity of equipment and a growing skills gap in the workforce. Leveraging text, chat, voice, and visuals to deliver contextual knowledge— at the right time, and in the right format—has the potential to profoundly improve productivity, safety, and asset uptime, as well as both customer and employee experience.

Bolt Data Connect + ServiceMax

201012

The loT market for service execution is maturing. According to Gartner, 65% of complex equipment manufacturers plan to execute loT-enabled “servitization” by 2025. But these plans cannot come to fruition without applications that address the data, work type and integration challenges specific to field service.

ServiceMax Asset 360 for Salesforce Field Service

200901

ServiceMax et Salesforce unissent leurs forces pour offrir une solution inégalée qui favorise l'efficacité opérationnelle grâce à une vue à 360 degrés des équipements sur la première plate-forme de CRM au monde. Asset 360 offre une visibilité complète des équipements sur le terrain afin que les entreprises puissent maximiser leurs performances. Cette nouvelle vision permet aux responsables de services de passer à des stratégies commerciales basées sur les résultats qui propulsent leur entreprise vers l'avant, à une époque où le service est un facteur de différenciation majeur.

ServiceMax for Equipment Dealers

200706

Often affiliated with one or more manufacturers, dealerships selling and renting equipment operate in increasingly commoditized markets with shrinking product margins. Against this challenging reality, dealers are focusing on service to differentiate themselves from the competition, drive profitable growth and increase market share. But where to start?

Asset-Centric Field Service Management for Facilities

190917

The challenge to continually improve margins and the promise of long term, more profitable client relationships drives facility management companies to move on from an operational role to becoming a strategic partner. At the same time Facility Management (FM) professionals battle with a multitude of inefficient systems that fail to provide the necessary visibility and accountability and that are responsible for billions of dollars wasted in facility management every year. Companies in the FM industry need to improve their processes and close functional gaps in their systems to grow margins, satisfy their customers, and realize productivity gains for their mobile workers.

Asset-Centric Field Service Management for Heavy Construction Machinery

190814

ServiceMax is the leader in field service management, providing digital tools to automate and manage work orders, service debriefs, parts planning, inspections, preventive maintenance, and technician enablement.

Asset-Centric Field Service Management for Material Handling Equipment

190814

ServiceMax provides asset-centric field service management for control systems and material handling equipment by managing and automating work orders, service debriefs, parts planning, inspections, proactive maintenance, and technician enablement.

Service Execution for Renewable Energy

190814

Renewable energy growth is accelerating due to policy, technology, and cost advances. The intensifying growth of renewables poses problems for service execution. Keeping track of scheduling and dispatching workers safely and efficiently; ensuring offline capability; and making the most of IoT enabled insights are among the challenges facing OEMs, service providers, and operators of renewable energy assets. Fortunately, these challenges play to ServiceMax’s strength in complex service.

Service Execution for the Smart Grid

190814

The electrical grid is becoming more and more complex due to the explosive growth of distributed “smart grid” assets such as smart meters, solar and distributed energy resources, batteries, and electric vehicle charging stations. OEMs, utilities, and service providers that develop, deploy, and service smart grid technology select ServiceMax for its leadership in complex and connected service execution.

ServiceMax for Rail Transportation

190806

ServiceMax for Rail Transportation can support the management of signal, track, bridge, communication, and wayside equipment maintenance. It is designed specifically to support the daily maintenance delivery operations of freight railways large and small, transit, commuter/passenger rail and light rail customers.

ServiceMax for Power Generation

190805

Changing patterns of electricity demand and supply are pressuring companies across power generation to “do more with less”: to improve productivity and reduce operations and maintenance costs while ensuring the safety of their technicians. Balancing these business outcomes cannot be achieved with today’s legacy software systems. ServiceMax helps power plant operators, service providers, and OEMs address a prevalent pain point in power generation service: orchestrating and completing complex work. Its asset and service management capabilities create value and drive outcomes across the service delivery chain, from providing an as-maintained system of record to finding the right crews for the job to equipping workers with the digital tools to get the job done.

Security for the Service Execution Platform

190723

Trust is the foundation of our customer relationship. We value the trust you place on us as the stewards of your equipment and asset data. The ServiceMax Service Execution Platform is highly secure and designed to meet the rigorous standards you expect. We are committed to continue developing Field Service Management and Asset Management products that are secure, compliant, and available.

ServiceMax Advanced Forms

190712

ServiceMax Advanced Forms is the ultimate efficiency tool for your technicians’ work belt. It ensures that complex forms, inspections, and checklists are reliably executed by technicians on their mobile devices.

Zinc Drives Results for Field Service Teams

190710

By leveraging a single communication platform that connects everyone with the people, knowledge and resources needed, field service organizations can make impressive improvements that result in cost savings, improved performance and retention rates, higher customer satisfaction, and increased revenue.

10 Reasons Why Customers Choose Zinc Over Any Other Communication Platform

190605

Zinc brings real-time, secure communication to teams who are on the ground, working with customers each day. What makes Zinc stand out from the crowded market of communication solutions? In this infosheet, you'll find our customers' top 10 reasons for why they love using Zinc.

ServiceMax Remote Triage

190508

ServiceMax Remote Triage is a module of the ServiceMax platform that helps service organizations find the most cost-effective solution for each failure incident and prevents unnecessary truck rolls. Remote Triage gives service organizations more options than just dispatching technicians every time a failure is reported. By applying AI to historical service data, Remote Triage understands the root causes, how they were resolved, and which parts were used. As new service requests come in, Remote Triage suggests likely solutions, ranked by their cost effectiveness.

ServiceMax Parts Management

190411

ServiceMax enables service organizations to manage their parts and inventory levels and provide technicians with the information they can rely on.

ServiceMax Work Order Management

190411

ServiceMax Work Order Management helps you manage and track work orders from creation and assignment through job execution and debrief. Dispatchers leverage Service Board to create work orders, schedule jobs via drag and drop, get intelligent resource recommendations, track technicians, predict drive times, and much more. Technicians, upon work order assignment, use the mobile app ServiceMax Go to access information on the work order, capture the job execution details, and debrief. Dedicated, no-code work flows ensure your technicians perform jobs consistently across different teams and geographies.

ServiceMax Proactive Maintenance

190411

Implement the best in Proactive Maintenance (PM) strategy with time-, usage-, and condition-based PM plans and automated work order creation that allow you to rightsize your maintenance work, lower costs, and extend the life of your equipment.

ServiceMax Customer Success Plans

190207

When implementing a new business solution, you want assurances that responses are timely, customer care is attentive, and, most importantly, the support quality is consistent. You want in-house experts with decades of experience who deliver training and support to make sure that ServiceMax’s implementation is a success for your organization.

ServiceMax Asset Service Management for Production Operators

181210

The term ‘digital oilfield’ is used to describe the vision of real-time asset management for optimal oil and gas production and field management. Many oil and gas operating companies, large and small, have taken the steps to instrument and automate wellsites for remote monitoring and control. This has enabled them to analyze and visualize field production data to make decisions that optimize well and fieldwide performance. While these steps are necessary, they are not enough to completely realize the vision of a truly digital oilfield. The remaining steps include incorporating the ability to respond to events in real-time that require human intervention. Such examples may include responding to an unexpected drop in production, a spill risk, an erratic tubing or casing pressure measurement reading, hydrate buildup, or a poorly functioning regulator on a new well just placed into production.

ServiceMax Asset Service Management for the Digital Plant

181210

Oil, gas, and chemical facilities of all types are under constant pressure. Refineries, gas processing facilities, petrochemical plants, liquified natural gas facilities, and others are challenged with minimizing unplanned shutdowns, increasing throughput, controlling quality, and reducing safety and compliance incidents. Operations and maintenance strategies are integral to achieving these demands so that assets are maintained closer to real-time. Integrating these strategies into a digital transformation journey will drive the business outcomes you’ve set out to achieve.

Gestion des Interventions sur site de ServiceMax

180530

Le SAV représente un secteur considérable et en pleine croissance, incarné par des entreprises qui fabriquent des machines et des équipements que nous utilisons tous les jours, à domicile, dans les hôpitaux et à peu près partout. Toutes ces machines doivent être réparées, entretenues et, parfois, renvoyées ou remplacées lorsqu’elles sont en panne. C’est ici qu’intervient ServiceMax. En effet, ServiceMax accompagne les entreprises à transformer leurs opérations de services sur site et leur offre des applications mobiles et dans le cloud, à la pointe de la technologie, compatibles avec l’IoT. L’objectif principal est d’aider les entreprises à perfectionner leur prestation de services, à stimuler leurs chiffre d’affaires et leur croissance, et à améliorer la satisfaction client.

Contractor Management with ServiceMax Partner Community

180508

Boost the flexibility of your field workforce with third-party technicians. In field service, it is all about the customer focus, their experience is the measure of your success. To increase your geographical coverage, to meet seasonal demand, or for specific types of work, you may need a capacity boost from third-party technicians. Or you outsource all your field service activities to contracted partners. ServiceMax Partner Community addresses your demand for real-time visibility into your partners’ operations to ensure their accountability, and your customers’ experience. It makes your service channel transparent and lets you securely share information with your partners, empowering them to deliver great service on your behalf.

ServiceMax pour les installations pétrolières, gazières et chimiques

180413

Les installations pétrolières et gazières de tous types sont soumises à une pression constante. Les raffineries, les usines de traitement de gaz, les usines pétrochimiques, les installations de gaz naturel liquéfié et autres doivent réduire au minimum les arrêts imprévus, accroître le débit, contrôler la qualité et réduire les incidents de sécurité et de conformité. Les stratégies d'exploitation et de maintenance font partie intégrante de ces attentes, de sorte que les actifs sont ou doivent être maintenus en temps réel. L'intégration de ces stratégies dans un processus de transformation numérique entraînera des résultats opérationnels exceptionnels.

ServiceMax pour l'industrie high tech

180403

Les fabricants de produits de haute technologie sont sous la pression de l'évolution rapide des conditions du marché. L'augmentation de la concurrence, l'entrée de nouveaux produits et la nécessité d'accélérer l'innovation augmentent les coûts de R & D tout en rendant les nouvelles technologiques obsolètes plus rapidement que jamais. Par conséquent, les entreprises doivent équilibrer la prolongation de la durée de vie des produits existants afin de générer des recettes, tout en planifiant la mise sur le marché de nouveaux produits afin de conserver leur pertinence auprès des consommateurs. En outre, les fabricants d'équipement d'origine (OEM), les revendeurs et les fournisseurs de services agréés sont également confrontés à des accords de service plus serrés et à l'augmentation des attentes des clients.

ServiceMax pour les fabricants industriels

180402

Les fabricants industriels sont dans une position unique pour exploiter le potentiel service après-vente : peu importe ce que vous fabriquez et vendez - machines agricoles ou alimentaires, équipements de contrôle des processus, machines-outils standard ou pompes spéciales - vos produits ont besoin de service après-vente. La question est : comment allez-vous profiter de l'opportunité pour développer votre activité de service et contribuer aux résultats de votre entreprise ?

ServiceMax pour l'industrie des télécommunications

180320

L'industrie des télécommunications fait face à des changements sans précédent. Les opérateurs sont constamment mis au défi d'améliorer et moderniser les réseaux et d'offrir de meilleurs services aux clients finaux grâce à l'utilisation de petites cellules (point d'accès à un réseau de télécommunications mobiles) et à la densification du réseau (ajout de cellules pour servir davantage de clients).

Communautés de clients ServiceMax

180312

Transformez l'expérience de vos clients et maîtrisez vos coûts de prestation de service. Dans le service sur le terrain, le client est au centre de tout ce que vous faites. En effet, le succès de votre entreprise dépend de la force de vos interactions avec vos clients et de leur expérience avec vous.

ServiceMax pour l'industrie médicale

180129

Les vies humaines et le bien-être dépendent du temps de fonctionnement de l'équipement médical. Un dysfonctionnement ou des temps d'arrêt imprévus peuvent entraîner des retards de traitement, des pénalités pour l'organisme de service ou, dans le pire des cas, un préjudice pour un patient. Les équipes de service sur le terrain des fabricants de sciences de la vie et d'équipements médicaux subissent des pressions non seulement pour embaucher des ingénieurs hautement qualifiés, mais aussi pour s'assurer que les bons ingénieurs assurent la maintenance opportune et conforme des équipements. À l'ère de la réduction des marges bénéficiaires, de nombreuses entreprises considèrent le service comme un facteur de différenciation concurrentiel. Cela peut ouvrir des portes à des contrats plus longs, à des ventes plus importantes et à des relations plus étroites avec les clients.

ServiceMax Scheduling & Dispatch (Planification)

171107

Bénéficiez d'une efficacité maximale des ressources pour toute demande d'intervention de service. Dans le domaine du service sur le terrain, il est essentiel de pouvoir envoyer le bon technicien ou ingénieur sur le terrain au bon endroit au bon moment avec les bonnes pièces détachées et toutes les informations nécessaires sur l'intervention. Il faut trouver le bon équilibre tout le temps entre tous les facteurs à prendre en compte.

ServiceMax Dashboards & KPIs

171107

Augmentez vos recettes et votre rentabilité grâce à une visbilité totale sur vos opérations de service.

ServiceMax pour des opérations Digitales de l'industrie du Pétrole et gaz

170928

ServiceMax aide l'industrie du pétrole et du gaz dans la gestion de leurs actifs en temps réel afin d'optimiser la production de pétrole et de gaz et la gestion des interventions sur le terrain. De nombreuses sociétés d'exploitation pétrolière et gazière, grandes et petites, ont pris les premières mesures pour automatiser les sites de forage, pour la surveillance et le contrôle à distance. ServiceMax vous aidera à franchir la prochaine étape dans la transformation de vos opérations pétrolières vers la gestion d'actifs en temps réel.

ServiceMax pour les services pétroliers

170818

Quel que soit le domaine du service pétrolier : sismique, forage, fluides pétroliers, évaluation de réservoir, stimulation, intervention sur un puit, ServiceMax est conçu pour optimiser toutes vos opérations de service. ServiceMax peut vous aider à fournir une prestation de service sans faille et à transformer votre organisation de service.

Application ServiceMax Field Service

160503

Application ServiceMax Field Service Avec ServiceMax Field Service, vos techniciens de terrain, vos gestionnaires de services et vos cadres peuvent chacun avoir accès à toutes les informations dont ils ont besoin, sur n'importe quelle tablette ou ordinateur portable à tout moment et en tout lieu.

Fiche Produit ServiceMax

160426

ServiceMax est le leader de la gestion des services sur le terrain. Notre solution permet aux entreprises de générer de nouvelles sources de recettes, d'accroître l'efficacité de leurs opérations de service et d'accroître la satisfaction de la clientèle et de se différencier sur leur marché.

Rapports et tableaux de bord ServiceMax

160326

RAPPORTS ET TABLEAUX DE BORD SERVICEMAX Une solution de service sur le terrain moderne, comme ServiceMax, vous donne accès à des données et à des informations qui peuvent être utilisées pour identifier les problèmes potentiels avant même qu'ils existent

ServiceMax Installed Base Management

160112

Découvrez ServiceMax Installed Base App - une application mobile à l'échelle de l'entreprise, intelligente et facile à utiliser qui vous donne une visibilité complète sur votre base de produits installés. Elle deviendra votre source de vérité pour les ingénieurs, l'Installed Base App leur montrera ce qui est réellement sur le site de votre client et où il se trouve avant même que vos techniciens soient sur place.

La Solution ServiceMax

150730

ServiceMax repense complètement le service sur le terrain et offre une technologie de pointe pour aider les entreprises à perfectionner leurs services.

ServiceMax Mobile

150320

La Gestion des Contrats de Service avec ServiceMax

150320

La capacité à offrir une gamme de services en fonction de différents segments de clientèle est la clé de la croissance du service.