ServiceMax from GE Digital

Delivery Scheduling Software

Learn more about Delivery Route Scheduling Software

Are your most invaluable customers prioritized, or is the squeakiest wheel swallowing your valuable resources? Assigning jobs to field service technicians is a complex process. To ensure high efficiency while ensuring customer delight, you need to:

  • Ensure jobs are assigned to technician(s) with the right skills
  • Ensure that the schedules of the technicians are not unfeasible or overbooked
  • Ensure that the customers adhere to appointment time windows
  • Ensure that your technicians do not travel more and do not work less
  • Ensure that the schedules are efficient and do not affect resolution times or customer happiness
  • Ensure that priority customers receive attention first

The advanced delivery route scheduling software from ServiceMax include a remarkable UI that manages scheduling processes whether automatic, interactive or manual. ServiceMax helps to handle the schedules of both employees and partner- employed technicians. It helps in decreasing repairing time by ensuring that only right technicians are dispatched to the right job.

BENEFITS

  • Improve your dispatch operations efficiency
  • Increase customer satisfaction and first time fix rates
  • Improve technician's rates of utilization by expanding wrench time and lessening windshield time
  • Leverage more effectively service partners of yours to decrease costs and increase service delivery
  • Satisfy customer SLA commitments efficiently and on time

Servicemax simultaneously automates schedules for numerous work orders using its interactive dispatch console having drag-and- drop element. To learn more, schedule a demo today.