ServiceMax from GE Digital

Medical Equipment Service Software

ServiceMax's scheduling and dispatch software greatly enhances the efficiency of your medical equipment business.

Minutes count in the medical equipment business. A mission critical machine down for any period of time is bad which is why reacting quickly to provide fast, quality service in the field is essential. ServiceMax helps greatly increase the first time fix rate, response time and repair time with real-time visibility into customer entitlements, contracts, parts and their pricing. Now all pillars of the organization including marketing, sales and service can leverage the same customer information including service history and product data to provide exceptional service and represent a single voice of the brand.

Assigning jobs to your medical equipment field service technicians can be a difficult task. To confirm high efficiency, you need to:

  • Ensure that the job assigned and the skillset of the medical equipment technician(s) is just right.
  • Make sure that appointment time windows of your customers are met
  • Make sure that that the medical equipment technicians are not overbooked or are assigned infeasible schedules
  • Make sure that technicians travel less and do more work
  • Confirm that your cost of medical equipment schedule is lowered without impacting customer satisfaction
  • Adhere to all the above irrespective of the size of your business.ness has one medic

ServiceMax's advanced scheduling capabilities redefine the medical equipment scheduling scenario with the provision of an outstanding user interface to manage manual, interactive, as well as automatic medical equipment service scheduling procedures. By offering the scalable cloud computing technology, you can allocate and setup medical equipment service schedules for many work orders simultaneously using a drag and drop feature. The ServiceMax software can handle complex work orders, invoices, parts logistics, medical equipment's job schedules, mobile worker management, and much more.