ServiceMax from GE Digital

The Purpose Of Customer Service Report

Revolutionizing Field Service Applications - Reports and Dashboards

In order to ensure customer loyalty, it is necessary to provide what they want. The key to a successful and profitable service business is comprehending customer needs and meeting them satisfactorily Field management requires insight into day-to-day service activities, operations, and delivery. Customer reports are critical for setting and meeting customer expectations. The Purpose of a customer service report is to get direct feedback, and then take that user generated data to make better decisions in the future.

With ServiceMax Reports & Dashboards, you and your executives can instantly view losses, profits, inventory and service levels. ServiceMax reports:

  • Provide details about field service operations — work orders, customers, and technicians
  • Allow managers and executives to have real time information
  • Allows you to determine the key performance indicators (KPIs) that ensure the profitability and competitiveness of your service business

Having complete visibility over parts and service enhances customer service in the long run. Customers of ServiceMax have field service and CRM systems tightly integrated with inventory and service parts management.And with the customer service report feature, you can send the right tech to the right customer and get even better results. Learn what the leading service management software can do for your company today!