Aviation Industry Maintenance & Repair Service Software

ServiceMax has taken aircraft maintenance, repair and overhaul to a totally new level of productivity, safety and compliance with agnostic software for aircraft maintenance.

Built-on the highly regarded and award winning ServiceMax solution, it is designed to optimize the maintenance, repair and overhaul technician activities as they connect with facilities, assets and customers.

ServiceMax for Aircraft Maintenance also follows the regulatory guidance for a risk based continuous analysis and surveillance system to manage technician, mechanic and worker safety risks, and implement corrective actions that mitigate the risk.

With ServiceMax you’ll have actionable insights to: Set Priorities for Reactive Repair; Make Choices, Plan Audits, Analyze Data, Implement Corrective Actions for Preventive and Condition Based Repair and Forecast Failures for Predictive Repair.

Increase efficiency, recover capacity and mitigate safety risks

+19%

Increase in Technician Productivity

-12%

Reduction in Safety Incidents

Increase in Asset Uptime

As you might expect, for the MRO provider, what gets measured, gets managed. Aircraft, people and bags must be moving all the time and a great passenger experience will be maximized through the highest utilization of things and people as possible.

At ServiceMax, we have the solution to create scale, automation and productivity with actionable insights through the Internet of Things (IoT), Big Data and Artificial Intelligence.

Our ServiceMax solution will increase MRO productivity, efficiency, safety and revenue while lowering your operational costs, errors and also recover lost capacity. Also, ServiceMax follows regulatory guidance (i.e. AC120-16G) to manage technician and mechanic safety risks, and implement corrective actions that mitigate risk. ServiceMax can "bolt-on" to your existing M&E software so that you can safely set priorities for reactive airport service; make choices, plan audits, analyze data, implement corrective actions for preventive and condition-based service; and forecast failures for predictive service.

ServiceMax is the aviation field service software solution for not only time-based maintenance, but also condition-based and predictive maintenance.

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ServiceMax for Aircraft Maintenance

GE Aviation On Wing Support Reduced Errors, Maximized Productivity and Lowered Costs Globally With ServiceMax

"Reduced errors and increased productivity are paying off for GE Aviation On Wing Support. The business saw excellent service outcomes after using ServiceMax. In the first year, they exceeded On Wing Support service revenue goals by 130%."

"The customer experience is the most important priority. We need data to increase efficiency and customer satisfaction, but we don’t want the techs to focus on that, their minds need to be on repairing the engine.

We are focused on innovative ways to streamline processes and gather data without pulling away the technicians attention and time. That’s where ServiceMax comes in."

–Christine Duborg, Technical Project Manager for GE Aviation

See Customer Story

Here’s What ServiceMax does for the MRO:

1 Reactive

Maintenance Crew Scheduling
Maintenance Crew Dispatch
Maintenance Crew Project Management
Powerful dispatch console
Mobile checklist
Powerful remote Mobile solution with off-line functionality
Configurable Service Flow Manager
Work Order Debrief
Dependent Job Scheduling
Offline App-to-App Collaboration
Configurable KPI dashboard
Installed Base Management
Field Connected Products
Predicted Time to Service
ERP Integration
Drag and Drop UI

2 Preventive

Maintenance crew optimization
Optimization software
Process machine data learning
Asset usage
Multi-dimension contract pricing
Track profitability
Labor, Parts, Expenses applied to product data
Time-based SLA's tracked for contract compliance
Offline Access to specific maintenance information
Customization of service flow
Link fault data to specific maintenance actions
Configure Service Flow Once - Deploy anywhere

3 Condition-Based

Monitor corrective actions for compliance
Maintain technician skills certification and locations
Track service histories as maintained products & parts
Manage job processes for compliance and audits
Track key service indicators
Maintain service offerings, term & levels
Real time diagnostic data
Local work flow caching for remote performance
Upload Videos/Photos to Mobile Checklists

4 Predictive

Enable outcome-based business models from IIoT devices
Monitor and model asset conditions
Manage alerts for predictive service
Configure service delivery process on-demand
Manage multiple devices and platforms
AutoFill forms from assets
Collect data from asset and initiate service request
IIoT infrastructure connects devices and gathers information
Asset Performance Management that applies the predictive analytics
Service delivery software based on actionable insights from connected devices.

Here’s how ServiceMax works:

Asset service management platform

INTERNET
OF THINGS

WORK PLANNING & SCHEDULING

TECHNICIAN ENABLEMENT

WORK ORDER
DEBRIEF

LOGISTICS

ASSET DATABASE

CORE TECHNOLOGY

OPTIMIZATION ENGINE

SERVICE FLOW ENGINE

MOBILE, OFFLINE & SYNC ENGINE

REPORTING
ENGINE

ANALYTICS
& INTEGRATIONS

Benefits:

ServiceMax for Aircraft Maintenance optimizes the execution of operations and maintenance by enabling the MRO provider to increase productivity and on-time performance while mitigating safety risks and compliance incidents

Optimize execution of operations and maintenance

Intuitive dispatch and scheduling for high-complexity work requiring multiple resources and days on a project
Leverage asset data and analytics for predictive maintenance
Built-in workflow processes and forms to improve safety and compliance for mobile workers

Crew scheduling

Service Board

Easily schedule crews, personnel, and contractorswith drag and drop
Quickly build crews based onproject needs, timeline, worker certifications, locations
Respects work hours, holidaysand other dependencies
Personalize dispatch consoleviews for resources and jobs
View job lifecycle status

Crew management

Allocate resources with simple drag and drop

Assign crew leaders

Quickly assemble crews based on skills required

Allocate tools and equipment to crews

Real time Map Visualizations

View and schedule resources based on location

Real-time location information on workers, technicians and crews
Display jobs and resources information on one screen
Toggle display of specific service teams
Overlay with satellite views for intuitive resource and work allocation

Assisted Dispatch

Optimized dispatch of resources, including technicians, tools, and contractors

Ranked resource recommendations
Drive time estimates
Job duration estimates
Ranked appointment booking
Recurring events

Shift Planning

Create and update shifts with ease

Choose from a library of pre-defined shift templates
Create your own shifts
Respect holiday, time off, seasonality
Assign technicians to multiple shifts on different dates

Planning & Production

Workorders

Confirm aircraft location
Review historical information
Create job estimates
View repetitive problems
Order parts
Locate Aircraft

Process & Flow

Configure your process flow once and deploy anywhere online or offline with no coding required

View & update records on the go and quickly track, view attributes and capture configurations, location, and machine data.

Productivity and Efficiency

On Time Performance

On-time compliant performance
Access to Time of work completion
Digital sign-off & Return to Service
Service history
Parts inventory
Dynamic checklist
Technician collaboration tools

Real-time Mobile Flexibility

Mobile Work and Notifications

Consumer-style mobile experience

Agenda view with all appointments for the day
Map view with job locations
Real-time notifications for work assignments and cancellations

Streamline maintenance planning & scheduling

Preventive Maintenance Plans

Create and tailor plans for automatic maintenance
Deploy reusable task and parts lists across PM plans
Create plans by location or asset
Automate work order and case creation
Auto-assign work to technicians or crews

Configurable Dashboards

Reporting

Service audit trail
Technician utilization
Configurable
KPI Dashboards
Time-series analysis
Drill-downs
Service report
Maintenance/fix delivered
Parts used

Asset Management

View & update records on the go

Asset Database

Quickly see location, hierarchy, attributes
Scan barcode to add SKUs
Save documents and photos
Access the knowledgebase
View IoT data
Works on- and offline

Return to Service

Mobile Checklists

Minimize risk by recording compliance data
Complete return to service check
Enforce consistent service flow
Used for inspections, surveys, and data collection

Job Debrief

Activity Debrief

Time of work completion
Digital sign-off
Data collection
Worker performance
Service history
Parts inventory integration
Job tickets (for contractors)

Digital Transformation

ServiceMax
Field Born, Field Tested

WE HELP YOU DEFINE YOUR BUSINESS OUTCOMES

Unrivaled expertize and passion
Customer Success Team
Business Value Realization
ServiceMax Customer Community
User Group and CSO Summit
Field Service University
Technology Marketplace
Professional services, support, training
Comprehensive solution

Contact Us

Learn how ServiceMax can help you improve asset uptime and optimize resource productivity.

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Aviation