ServiceMax from GE Digital

High-Tech and Telecom

Gain an advantage with a field service solution for the new era of connected equipment

Today’s rapidly changing High-Tech and Telecom landscape means that manufacturers need to understand evolving business needs and deliver on customer expectations. With connected technology, businesses can anticipate customer needs and respond before the competition with proactive field service. Also, rich data on asset usage and performance from connected devices helps create better product and service offerings. By using ServiceMax, technicians can delight their customers and operate more efficiently.

Communications & High-Tech companies run on ServiceMax because we deliver gains in:

Efficiency

Deliver higher first time fix rates by scheduling the best technician with the right equipment

Revenue

Increase field service revenue with real-time contract and parts information

Visibility

Improve customer experience with 360 degree customer, history and equipment visibility

Tools

Provide mobile tools that help technicians exceed customer expectations

Industry Expertise

  • Telecommunications
  • AV & Entertainment
  • Chips & Networks
  • Electronics
  • Printers & Office Equipment

Sony Professional Solutions improves attachment rate and exceeds customer expectations.

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