Today’s rapidly changing High-Tech and Telecom landscape means that manufacturers need to understand evolving business needs and deliver on customer expectations. With connected technology, businesses can anticipate customer needs and respond before the competition with proactive field service. Also, rich data on asset usage and performance from connected devices helps create better product and service offerings. By using ServiceMax, technicians can delight their customers and operate more efficiently.
Communications & High-Tech companies run on ServiceMax because we deliver gains in:
Deliver higher first time fix rates by scheduling the best technician with the right equipment
Increase field service revenue with real-time contract and parts information
Improve customer experience with 360 degree customer, history and equipment visibility
Provide mobile tools that help technicians exceed customer expectations