ServiceMax from GE Digital

OEM, Distributors, System Integrators

How will service transformation affect your business?

+13% Increase in Service Revenue
+12%Improvement in Equipment Uptime

The ServiceMax platform enables the entire service delivery process, including work planning and scheduling, technician enablement, and work order debrief, as well as all business processes for installed base management, entitlements, and logistics. The average ServiceMax increases service revenue by 13%* and equipment uptime by 12%*..
*Average ServiceMax customer results, based on a survey conducted in September 2016.

ServiceMax - Field Born, Field Tested

ServiceMax - Field Born, Field Tested

Solutions to Increase Technician Productivity

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Ensure an Excellent Service Experience

To ensure an excellent service experience for the customer, ServiceMax provides functionality for all business processes required prior to the technician's arrival at the service site. These processes include management of service requests, creation of work orders, scheduling and dispatch using the Dispatch Console, planning of spare parts, and communication with customers and service partners through customer and partner communities. In addition, automated scheduling capabilities provide powerful scheduling tools for exceptions-only dispatch management using the schedule optimization engine.

Solutions to increase Cash Flow

Complete Field Tickets Onsite with 100% Pricing Accuracy
Work order debrief helps streamline the billing process. It combines mobile capabilities used by field engineers, with the online processes conducted in the back office to close out service orders. It includes time and materials entry, checklists and data collection, electronic signatures, invoicing, and customer surveys. Work order data is then transferred to any system of record–ERP or accounting system

Solutions to Improve Your Customer’s Experience

Use Connected Field Service for Predictive Maintenance

The Internet of Things is transforming field service management into an application that delivers remote, predictive, and proactive service. ServiceMax is the first to provide IoT integration with the introduction of connected field service. This unique set of capabilities enables real-time alerts sent from sensor-equipped machines and automatically generate service requests or other support activities. Either in the office or out in the field, machines are monitored with a continuous stream of live installed product data and diagnosed immediately with machine data displayed alongside work order information.

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Learn how ServiceMax Field Service can help you perfect field service, grow revenue and delight your customers.