231218
PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the evolving market.
231020
PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.
230427
Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.
221115
In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.
220519
Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
220426
ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.
220201
Authored by Worldwide Business Research and sponsored by ServiceMax, the report underscores the growing prevalence of the service department as a center for revenue growth and the Chief Service Officer (CSO) as a leader in driving the organization’s approach to customer experience.
201201
Un’altra attestazione della nostra leadership nel Field Service, ServiceMax ha ricevuto da Frost & Sullivan il premio 2020 per la Leadership di Mercato in Nord America per il Mobile Field Service Management. Leggi ora il report che accompagna il premio.
180906
Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.
180628
Questo nuovo studio conclude che la raccolta e l'analisi automatica dei dati provenienti direttamente dagli assets e dalle operazioni di field service produranno un aumento dei ricavi pari al 14% e forniranno preziose informazioni per tutte le funzioni aziendali.
180514
Lo studio di Vanson Bourne rileva che la produzione e la produttività, l'IT e il servizio clienti sono maggiormente colpiti da tempi di inattività non pianificati, con ripercussioni negative per le aziende nel loro complesso.
Salesforce and ServiceMax complement each other well...it [Asset 360] will give the likes of IFS, Microsoft Dynamics, Oracle, SAP, and others a run for their money.
Predrag (PJ) Jakovljevic, Principal Analyst, TEC, TEC: New Salesforce Field Service Software Release Harnesses ServiceMax Asset 360
ServiceMax’s CEO Neil Barua opened his keynote with the theme that the spotlight is on service. The ability for service and specifically field service to enable manufacturers to differentiate their businesses in this past year was critical to sustained success and even revenue growth. Digital tools allowed these organizations to make agile pivots in business models and the value being delivered to customers.
Aly Pinder, IDC Market Note "ServiceMax Maximize 2021: The Spotlight Is on Service"