Casi di Successo Field Service - Scopri il nostro software in azione

Storia di successo

B. Braun

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.

Storia di successo

3D Systems Delivers with IoT and ServiceMax

3D Systems delivers additive manufacturing solutions comprising of hardware, software, materials, and services. ServiceMax’s IoT alerts and Technical Attributes enable 3D Systems to proactively monitor and service its fleet of printers.

Storia di successo

Accelerating Digital Transformation with Eastman Kodak

Eastman Kodak is a leading global manufacturer focused on commercial print and advanced materials & chemicals and currently in the middle of a digital transformation. The entire organization is using technology across various departments to drive efficiency, boost productivity, and deliver a next-level customer experience, especially to enhance the customer service provided by its printing services.

Storia di successo

Tyco Integrated Security

TycoIS is an end-to-end security solutions provider, including the design, installation, service and monitoring of security technologies. More specifically, for the retail industry, TycoIS delivers security solutions including: source-tagging with anti-theft devices, monitoring the movement of inventory with RFID, and video surveillance.

Storia di successo

MMI

MMI ospita la prima piattaforma robotica teleoperata per la sutura in chirurgia aperta con microstrumenti da polso. Questa tecnologia, chiamata Symani Surgical System, offre la scalatura del movimento e l'eliminazione del tremore e mira a facilitare le procedure esistenti, così come a permetterne di nuove nel campo della microchirurgia, dalle ricostruzioni post-oncologiche e traumatologiche all'oftalmologia, al trapianto di organi e alla chirurgia pediatrica. Mentre MMI cercava di lanciare questa nuova tecnologia sul mercato, sapeva di aver bisogno di una soluzione sostenibile e scalabile per i servizi di assistenza e manutenzione. Come per molte aziende di dispositivi medicali, essere in grado di assicurare il massimo tempo di funzionamento del sistema e fornire ai clienti un'assistenza tecnica eccezionale era fondamentale per la loro missione e il loro successo.

Storia di successo

Lowry Solutions

Lowry Solutions è specializzata nella tracciabilità dell'intero ciclo di vita degli asset dei clienti, questo richiede sofisticate piattaforme IoT a supporto dei servizi che fornisce. In precedenza, Lowry utilizzava sistemi non integrati, con dati incompleti o duplicati. Con la crescita costante, l'evoluzione del business e la diversificazione dei prodotti e dei servizi, Lowry ha visto la necessità di razionalizzare e consolidare i sistemi IT e i processi interni. Allo stesso tempo, Lowry stava cercando di generare nuove entrate attraverso i contratti di servizio, migliorando la visibilità delle titolarità, aumentando la soddisfazione dei clienti e l'efficienza operativa. Lowry Solutions ha scelto una soluzione completa per la gestione dei servizi di assistenza e manutenzione, fornita da Bolt Data, utilizzando Salesforce Field Service e ServiceMax Asset 360 per affrontare le sfide aziendali e, migliorare così la soddisfazione del cliente.

Storia di successo

Kodak Alaris

As a global technology leader, Kodak Alaris’ service team has its hands full supporting customers worldwide, providing hardware and software repair & maintenance services, as well as professional services. In an effort to consolidate dozens of disparate systems, create standardized global processes, and increase service efficiency, Kodak Alaris sought out a cloud-based field service management platform that could meet their needs almost entirely out of the box.

Storia di successo

LiftOne

LiftOne wanted to improve and modernize the customer experience and put information directly into their technicians’ hands to optimize their resources and manage end-to-end processes. In 2017, they sought out a cloud-based, field service management solution to replace their clunky, 15-year-old tool and pen and paper processes. Read LiftOne’s story and learn how they were able to achieve results with ServiceMax by using asset data to make informed decisions.

Storia di successo

Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

Storia di successo

Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

Storia di successo

ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

Storia di successo

3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

Storia di successo

Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

Storia di successo

DISH

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

Storia di successo

BioTek Instruments Accelerates Field Operations with Zinc

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service updates.

Storia di successo

GE Power

GE Power is a world leader in its industry and provides almost one-third of the world’s power generation capacity. And that doesn’t just include the equipment to power it; GE Power also provides services for its equipment. Their team of experts monitors thousands of power assets in real-time.

Storia di successo

ShotSpotter

When someone fires a gun on an urban street, there’s a good chance ShotSpotter is listening. The gunshot detection firm provides sensors to more than 90 cities around the world. Together with their teams, they pick up the sound of gunshots, analyze it to eliminate false-positives, and alert authorities to the precise location. But for the system to work, ShotSpotter’s network of sensors must always be listening—a job that falls to the company’s field service team.

Storia di successo

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B. Braun

3D Systems Delivers with IoT and ServiceMax

Accelerating Digital Transformation with Eastman Kodak

Tyco Integrated Security

MMI

Lowry Solutions

Kodak Alaris

LiftOne

Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

DISH

BioTek Instruments Accelerates Field Operations with Zinc

GE Power

ShotSpotter

GE Healthcare

GE Aviation On Wing Support

GE Oil & Gas Optimizes Field Service Utilization With ServiceMax

Lumenis

SPP Pumps

Elekta

Medivators

Molecular Devices

Topcon

Kinetico

Solta Medical