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The Impact of Digital Transformation on Service Organizations

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Ricerche Di Analisti
IDC MarketScape Names PTC a Leader in FSM Applications

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PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Field Service Management (FSM) applications. Read this excerpt to gain insights on the evolving market.
Ricerche Di Analisti
IDC MarketScape Names PTC a Leader in SLM Platforms

231020

PTC is once again positioned in the Leaders Category in this latest 2023–2024 IDC MarketScape for Worldwide Service Lifecycle Management (SLM) platforms. Read this excerpt to gain insights on the increasing importance of picking an SLM vendor that delivers a complete suite of service capabilities, can be implemented at scale, and has what it takes to future proof your service operations.
Ricerche Di Analisti
Frost & Sullivan: 2023 Enabling Technology Leadership Award

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Frost & Sullivan has recognized ServiceMax – specifically our FieldFX product – for excellence in Field Service Management (FSM) in the Oil & Gas industry.
eBook
The Impact of Digital Transformation on Service Organizations

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Explore the four key ways that ServiceMax customers have used their digital transformations to improve business outcomes, with a look at the real-world metrics, including increasing revenue and NPS scores, improving first-time fix rates, and more.
eBook
Discover the Power of Asset Data Across the Organization

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From the front-line to senior management, asset data visibility is critical to drive essential decision-making throughout the asset lifecycle and enables teams around the organization to perform their jobs more effectively.
Ricerche Di Analisti
IDC Analyst Connection: Don't Let Your Service Platform Limit Your Innovation

221115

In an increasingly competitive environment, delivering a superior customer experience is critical – and one way companies can ensure their customers’ expectations are met is by working with experienced solution providers, versus trying to build solutions in-house.
Ricerche Di Analisti
Transforming Field Service with Emerging Technologies

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WBR Insights surveyed 100 IT, operations, service, and support leaders from across the U.S. and Canada to learn how field service organizations’ technology strategies have changed over the past year.
Ricerche Di Analisti
Refining Digital Transformation through Asset Centricity

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Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.
eBook
The Power of Asset Data

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Organizations can obtain great value from increasing the availability of asset data across the organization to critical stakeholders. In a recent research project conducted by Field Service News of over 230 service leaders, those that were sharing asset data saw higher performance levels when it came to key business metrics such as revenue growth, margin attainment, and customer satisfaction.

Ricerche Di Analisti
Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations

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ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.
Ricerche Di Analisti
The First Annual Chief Service Officer Report

220201

Authored by Worldwide Business Research and sponsored by ServiceMax, the report underscores the growing prevalence of the service department as a center for revenue growth and the Chief Service Officer (CSO) as a leader in driving the organization’s approach to customer experience.
eBook
I Fondamenti del Field Service: 5 Aree Chiave per la Trasformazione Digitale dei Servizi

220201

In questo e-Book, tratteremo i concetti fondamentali per sviluppare una strategia di successo per i servizi di assistenza e manutenzione. Definiremo le aree chiave da considerare per gestire in maniera efficace e efficiente il field service e soprattutto da dove partire per porre le basi per un servizio eccellente e in continua evoluzione.
Pubblicazione
The Asset Data Thread - The Evolving Role of Field Service

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Bain & Company recently conducted a research to uncover details about the future of field service. In this POV, we share 6 major takeaways from the research and 10 actions organizations can prioritize to continue providing superior service.
Pubblicazione
Usare i dati degli asset per creare una sinergia tra vendita e servizi di assistenza

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Oggi, grandi quantità di dati sono raccolte sul campo, e strumenti come l'intelligenza artificiale (AI) e l'apprendimento automatico (ML) permettono di usare tali dati per generare modelli e programmi di manutenzione predittiva per gli asset, ottimizzandone i tempi di attività.
Pubblicazione
Bain Brief: Field Service Is Changing Rapidly. Can You Keep Up?

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This global study explores the future of service, organization maturity, and trends across commercial, operations, and technology areas, as well as key challenges and enablers in the field service arena.
Pubblicazione
Emerging Technologies in Field Service

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The CTOs, innovation leaders, and field service teams that put new, cutting-edge technologies into service last year have just scratched the surface of what these digital tools can accomplish. This special version of the annual “Emerging Technologies” field service report will explore the sophistication of field service teams’ technology programs, revealing how organizations are tracking the status and reliability of their assets while meeting customer demands for service using new software and hardware.
Pubblicazione
CSO Report per il 2021: Una Guida Completa per i Leader dei Servizi di Assistenza e Manutenzione

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Il CSO Report offre una panoramica sulle tematiche, sfide, iniziative e opportunità che abbiamo raccolto durante gli incontri della nostra community globale dei responsabili di field service avvenuti lo scorso anno.
Pubblicazione
The Value of Integrations

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Managing a large number and variety of integrations is critical to realizing the value of ServiceMax’s Field Service Management solutions. Serving as an execution platform, ServiceMax can – through integrations – provide the information needed by customer service agents, technicians and service engineers, back office support staff, procurement/supply chain personnel, and/or the finance team to effectively and efficiently perform their work. It is all about breaking through software silos to deliver the correct information to the right people in real time.
Pubblicazione
Augmented Reality & The Future of Field Service

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Augmented reality (AR) technology blends the real and digital worlds by overlaying digital information or objects within a person’s current view, enhancing the viewer’s experience. The most familiar examples of AR are consumer-based, such as Nintendo’s Pokemon Go and Google Translate. However, the field of "industrial AR"—using the technology to solve industry problems in manufacturing and service—is growing steadily in part due to technology gains and greater understanding of the potential benefits.
Ricerche Di Analisti
Frost & Sullivan assegna a ServiceMax il Premio 2020 per la Leadership di Mercato per Mobile Field Service Management

201201

Un’altra attestazione della nostra leadership nel Field Service, ServiceMax ha ricevuto da Frost & Sullivan il premio 2020 per la Leadership di Mercato in Nord America per il Mobile Field Service Management. Leggi ora il report che accompagna il premio.
Pubblicazione
Artificial Intelligence, Machine Learning, & the Future of Field Service

201116

AI & ML Defined: Artificial Intelligence (AI) is generally defined as the application of advanced analysis and logic-based techniques to interpret events, support and automate decisions, and take actions. These techniques include Machine Learning (ML), which relies on sets of rules or algorithms to continuously learn from data. We increasingly encounter AI and ML as consumers, whether by interacting with virtual assistants, scrolling social media feeds, or streaming video content. But AI’s potential for business is wide-ranging—especially for field service.
Pubblicazione
Rapporto: Le Ultime Innovazioni Tecnologiche per i Servizi di Assistenza sul Campo

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Con lo sviluppo di modelli "Outcomes as a Service (OaaS)", è fondamentale monitorare più efficacemente macchinari e apparecchiature sul campo per una costante analisi sul loro funzionamento e rendere quindi possibile la fornitura dei servizi basata sui risultati (outcome-based), consentendo alle aziende di creare pacchetti con prodotti e servizi che semplificano l'esperienza dei clienti e generano nuove fonti di ricavi.
Pubblicazione
Rapporto WBR 2019

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Studiare la gestione della conformità e l'efficienza dei servizi. I produttori di dispositivi medicali stanno vivendo una fase che denota forti cambiamenti tecnologici e da aspettative dei clienti sempre in continua evoluzione, il tutto in un contesto che comprende una gestione del dato più complessa e la necessità di attenersi a stringenti regole di conformità. Queste sfide devono essere affrontate con strategie globali di gestione dei servizi. Ottieni questo report per conoscere le strategie che i produttori di dispositivi medicali stanno attuando per essere conformi alle normative, aumentare il loro business e la redditività del servizio.
Ricerche Di Analisti
IDC Analyst Connection: Excelling at Service Delivery with a Hybrid Workforce

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Aly Pinder, Program Director, Service Innovation and Connected Products at IDC, addresses five questions put forward by ServiceMax. His answers highlight pertinent areas and provide you with actionable recommendations.
Ricerche Di Analisti
La Centralità dei dati derivanti dagli Asset e dal Field Service: una fonte preziosa per tutta l’azienda

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Questo nuovo studio conclude che la raccolta e l'analisi automatica dei dati provenienti direttamente dagli assets e dalle operazioni di field service produranno un aumento dei ricavi pari al 14% e forniranno preziose informazioni per tutte le funzioni aziendali.
Ricerche Di Analisti
Studio di ricerca: Costi, cause e conseguenze di un periodo di inattività non pianificato

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Lo studio di Vanson Bourne rileva che la produzione e la produttività, l'IT e il servizio clienti sono maggiormente colpiti da tempi di inattività non pianificati, con ripercussioni negative per le aziende nel loro complesso.
Pubblicazione
ServiceMax Digital Field Service Effect calculator

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This 5-minute value calculator will ask simple questions related to the performance of your service organization. It will then apply those benefits against achievements seen by our customers after the adoption of ServiceMax Field Service Management Software; resulting in an output of potential gains for your organization. Knowing your capacity for improvement is key to driving adoption of technology that will ensure your organization is best-in-class well into the future.
Pubblicazione
ServiceMax Field Service Maturity Assessment Tool

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ServiceMax’s Maturity Assessment Tool brings the intuition about your field service performance, together with an objective analysis of your position amongst industry leaders. It takes a straightforward approach to help you develop the right priorities for process improvement, in key areas such as customer satisfaction, utilization and cost controls.