サービスマックスは、包括的なクラウドベースのモバイルエンタープライズソリューションで、サービスデリバリのエンドツーエンドプロセスを管理します。 これにより、製造業者とサービスプロバイダーは、サービス収益を増加し、サービスの効率を高め、顧客体験を改善し、コンプライアンス要件に対応することができます。

New Generation of Predix ServiceMax Field Service Management

We believe that pushing the envelope on innovation not only leads to higher service efficiency and better customer experience, but also positions service organizations strongly in an increasingly competitive market. Delivering on our long-standing commitment to service innovation and thought leadership, GE Digital is excited to introduce the next generation field service solution! This release provides technicians with new levels of autonomy, empowers dispatchers to be much more effective at their work and offers capabilities needed to tackle jobs of any complexity.

ServiceMax technical autonomy

Technician Autonomy

Technicians are the face of the service brand and need to be self-reliant in the field. To reach their potential, both in-house and third-party technicians need to make independent work decisions on their mobile device of choice, which is usually a larger, powerful mobile phone. ServiceMax FSM 18.3 delivers a consumer-style, modern, and feature rich ServiceMax phone app that allows technicians to plan their work, execute it efficiently and communicate with the customer and the back office. It provides a highly intuitive user experience, multiple work views, crew-based functionality, real-time push notifications, and a highly reliable and seamless offline synchronization.

ServiceMax Scheduler Empowerment

Dispatcher Empowerment

Service organizations are constantly looking to empower dispatchers with better decision-making tools so that they can focus on strategic aspects of their work, such as customer facing tasks, unexpected changes, and escalations. ServiceMax FSM 18.3 introduces a slew of Assisted Dispatch and Scheduling features via the new Service Board, which delivers a wealth of new capabilities, an intuitive UI and significant performance improvements.

Service Board empowers dispatchers to get all the information they need, zoom-in on relevant data and make business decisions with confidence. It’s capabilities include enhanced map layers with intuitive toggling, intelligent resource recommendations, powerful contextual search, tracking technician locations, personalized job/resource views, real-time job notifications, drive-time estimates, ranked appointment booking and recurring events.

Complex work execution

As service organizations look towards expanding their service offerings, they need to cater to complex work that can spans multiple technicians, days, skills and dependencies. This requires additional planning capabilities for the dispatcher. Recognizing this market need, ServiceMax FSM 18.3 delivers several compelling features for dispatchers to assign work orders to technicians or crews for short-term or more complex jobs respectively. The features include shift management, multi-assigned jobs and crew management.

ライブサービスマックスデモの登録

Field Service Management Software

デモのスケジュールを確認

付加価値を提供するサービスマックスの製品

サービスマックスは、フィールドサービスの競合優位性に役立つサービスを幅広く提供しています。

ビジネスへの影響

Case Study - Video - MilliporeSigma
動画
カスタマーストーリー:MilliporeSigma社

Millipore Sigma社がServiceMaxでフィールドサービスをどのように変革したかをご覧ください。 Millipore Sigma社のサービスマネージャーによるフィールドサービスアプリケーションの選択プロセスとServiceMax導入の結果について確認できます。

ウェビナー
収益、顧客満足度、生産性を向上させるServiceMax

サービス業務がモバイル、クラウド、およびIoTを通じてより密接に関連するようになるにつれ、現場の技術者は、顧客体験、ビジネス成長、生産性の向上に不可欠な役割を果たします。

データシート
Predix ServiceMax フィールドサービス管理

ServiceMaxはフィールドサービス管理におけるリーダーです。 当社のソリューションにより、組織は新しい収益源を生み、サービス業務の効率を高め、顧客満足度と市場全体の差別化を拡大することができます。

お問い合わせ

ServiceMax Field Serviceは、フィールドサービスの品質改善、売上アップ、顧客満足度の向上をサポートします。

詳しくはこちら