ServiceMax Case Studies - See How Our Software Helps

導入事例

B. Braun

In 2016, B. Braun leveraged the ServiceMax field service management platform to transform their Global Technical Service to improve the uptime and lifespan of its products. Today, they are striving to be data driven. Focused on achieving reliable and harmonized data through a single digital platform to enable efficiency in processes, decision-making and regulatory compliance.

導入事例

Tyco Integrated Security社

大手セキュリティ・ソリューション・プロバイダのTyco社は、顧客サービスの品質向上と、インストールド・ベースの完全な可視化に成功しました。

導入事例

MMI

MMI is home to the first teleoperated robotic platform for suturing in open surgery with wristed microinstruments. The Symani Surgical System offers motion scaling and tremor elimination and aims to facilitate existing procedures as well as enable new ones in the domain of microsurgery, from post-oncological and trauma reconstructions to ophthalmology, organ transplantation and pediatric surgery. As MMI looked to launch this new technology to the market, they knew they needed a sustainable and scalable solution for the field service organization. As with many medical device companies, being able to ensure maximum system up-time and provide customers with outstanding technical support was critical to their mission and success.

導入事例

Lowry Solutions

Lowry Solutions specializes in full lifecycle traceability of customer assets, which requires sophisticated IoT platforms to power the services they provide. Lowry's previously siloed systems left them with incomplete and disparate data. As the business grew and evolved, and they diversified their products and services, Lowry knew they had to streamline and consolidate their IT systems and internal processes. At the same time, they were looking to generate additional revenue through service contracts by improving entitlement visibility while increasing customer satisfaction and operational efficiency. Lowry Solutions chose a comprehensive field service solution, delivered by Bolt Data, using Salesforce Field Service and ServiceMax Asset 360 to address the above challenges, and ultimately improve customer satisfaction.

導入事例

LiftOne

LiftOne wanted to improve and modernize the customer experience and put information directly into their technicians’ hands to optimize their resources and manage end-to-end processes. In 2017, they sought out a cloud-based, field service management solution to replace their clunky, 15-year-old tool and pen and paper processes. Read LiftOne’s story and learn how they were able to achieve results with ServiceMax by using asset data to make informed decisions.

導入事例

Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

Arbon Equipment Corporation, a Rite-Hite® company, is part of the Rite-Hite global distribution network of exclusive representatives. As a material handling equipment manufacturer and service provider, Arbon helps customers become safer and more efficient at their docks and in their warehouses. With a desire to grow further, continuously innovate for customers, and become more proactive, the Arbon team set out on a digital transformation journey with ServiceMax. Today, Arbon relies on ServiceMax’s industry leading asset-centric field service management platform. The Arbon service business leverages ServiceMax to gain visibility into the service business, improve first-time fix rates and technician efficiency, and innovate for customers like never before.

導入事例

Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

Eastern Lift relies on ServiceMax’s industry leading asset-centric field service management platform to drive a world-class customer experience. Eastern Lift leverages our powerful installed base, work order management, scheduling, contracts, and reporting capabilities. These features help them gain visibility into the service business, reduce the administrative burden on technicians, improve the customer experience, and move toward proactive service.

導入事例

ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

Al Salem Johnson Controls (ASJC) is a leading ESCO certified provider of integrated solutions, building management systems, HVAC equipment, Industrial Refrigeration, safety & fire systems that increase the energy efficiency and safety of buildings in the Kingdom of Saudi Arabia, Egypt, Lebanon, and Yemen. In 2018, ASJC implemented ServiceMax, marking the organization’s first endeavor into using a dedicated field service management solution.

導入事例

3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

At 3D Systems, a leading additive manufacturing solutions company, artificial intelligence is powering fast and predictive service that helps the company meet uptime demands while empowering engineers on the job. To meet customers' uptime demands, 3D Systems turned to ServiceMax and Aquant's joint solution, Remote Triage.

導入事例

Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

At Luminex, a biological testing technology manufacturer, digital platforms help field service engineers resolve customer issues quickly and maintain compliance in the heavily regulated clinical diagnostics and life sciences industry. Since 2013, Luminex has relied on ServiceMax and its full-featured mobile capabilities to raise technician productivity in the field and to meet strict government regulations.

導入事例

DISH

In order to continue delivering great service quality, DISH field teams needed a way to get instant answers from experts while in the field. Learn how DISH teams are leveraging Zinc's All Mode Communication Platform to solve customer problems more efficiently than ever before, as well as boost employee engagement.

導入事例

BioTek Instruments

Before discovering Zinc, BioTek field teams depended on a myriad of communication tools (email, texting, phone calls) to connect on the move. Yet these tools presented challenges to communicating in the moment. Many field teams (service, sales, etc.) were weighed down by email traffic as these team members don’t spend the majority of their day sitting at a desk. The high volume of email made it difficult to separate out the critical items from broader company information, newsletters or more general service update

導入事例

導入事例

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B. Braun

Tyco Integrated Security社

MMI

Lowry Solutions

LiftOne

Innovation, Customer-Focus, & ServiceMax: The 3 Keys to Arbon Equipment’s Service Business Success

Eastern Lift Truck Co.: Supporting Growth While Digitizing Customer & Employee Experiences

ASJC Improves Tech Utilization & Customer Satisfaction with ServiceMax & Jitterbit

3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant

Luminex Improves Compliance, Efficiency with ServiceMax & ProntoForms

DISH

BioTek Instruments

GEパワー

ピツニーボウズ社 (Pitney Bowes)

ShotSpotter社

株式会社トプコン社

GEヘルスケア・ジャパン株式会社

株式会社SCREEN グラフィックアンドプレシジョンソリューションズ社

GE Healthcare

GE Oil & Gasの事例 - サービスマックスでフィールドサービスの稼働率を最適化

Lumenis社

SPP Pumps社

Elekta社

Medivators社

Molecular Devices社

Topcon社

Kinetico社

Solta Medical社