サービスマックスは、製品を詳しくご紹介するリソースを幅広く用意しています。

アナリスト・リサーチ
Refining Digital Transformation through Asset Centricity

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Harvard Business Review Analytic Services explores the market factors and customer expectations driving digital transformation across organizations with equipment and assets, as well the definition of an asset-centric, life-cycle approach enabled by service.

eBook
The Power of Asset Data

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Organizations can obtain great value from increasing the availability of asset data across the organization to critical stakeholders. In a recent research project conducted by Field Service News of over 230 service leaders, those that were sharing asset data saw higher performance levels when it came to key business metrics such as revenue growth, margin attainment, and customer satisfaction.

アナリスト・リサーチ
Benchmarking Report: The Impact of Asset Data Flow Beyond the Silo of Field Service Operations

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ServiceMax partnered with Field Service News in a recent research project to understand how often and efficiently asset data is used within service organizations—or does the data remain within a silo of operations which can stall or prevent innovation and digital transformation.

アナリスト・リサーチ
Gartner Report: Quick Answer The Difference Between EAM and FSM

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Hear from Gartner what the similarities and differences are between EAM and FSM. This becomes especially important if you are considering an Equipment as a Service business model (EaaS).

アナリスト・リサーチ
The First Annual Chief Service Officer Report

220201

Authored by Worldwide Business Research and sponsored by ServiceMax, the report underscores the growing prevalence of the service department as a center for revenue growth and the Chief Service Officer (CSO) as a leader in driving the organization’s approach to customer experience.

eBook
Back to Service Basics: 5 Foundational Areas for Digital Transformation

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Learn how to drive operational efficiency, deliver peak service and asset performance, and improve customer experience

アナリスト・リサーチ
IDC MarketScape Report for Manufacturing Field Service Management Applications, 2021-2022

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ServiceMax has once again been named a Leader in the IDC MarketScape: Worldwide Manufacturing Field Service Management Applications 2021-2022 Vendor Assessment. ServiceMax believes this placement is based on the strength of its field service management platform in multiple areas, including its unique asset-centric approach to service execution and its continued product innovation. As this evaluation is focused on the needs of manufacturers, ServiceMax’s asset-centric approach and track record of success in medical devices, high tech, industrial manufacturing and more contributed to our leadership.

E-Book
The Asset Data Thread - The Evolving Role of Field Service

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Bain & Company recently conducted a research to uncover details about the future of field service. In this POV, we share 6 major takeaways from the research and 10 actions organizations can prioritize to continue providing superior service.

E-Book
Bain Brief: Field Service Is Changing Rapidly. Can You Keep Up?

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This global study explores the future of service, organization maturity, and trends across commercial, operations, and technology areas, as well as key challenges and enablers in the field service arena.

アナリスト・リサーチ
SERVICEMAXはフィールドサービスマネジメント領域の2021 ガートナー マジック・クアドラントでリーダーに選出されました

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“Other providers measure themselves against the Leaders and emulate their strategies and tactics. Leaders demonstrate market strength, based on installed-base depth, and they affect market trends in terms of all the criteria by which they are evaluated. Leaders’ software users often consider that they are gaining a competitive advantage over others in their industry.” *Gartner, “Magic Quadrant for Field Service Management”, 31 August 2021, Jim Robinson, Naved Rashid

E-Book
2021年CSOレポート

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世界中のチーフサービスオフィサーを対象とした総合ガイド

E-Book
Augmented Reality & The Future of Field Service

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Augmented reality (AR) technology blends the real and digital worlds by overlaying digital information or objects within a person’s current view, enhancing the viewer’s experience. The most familiar examples of AR are consumer-based, such as Nintendo’s Pokemon Go and Google Translate. However, the field of "industrial AR"—using the technology to solve industry problems in manufacturing and service—is growing steadily in part due to technology gains and greater understanding of the potential benefits.

アナリスト・リサーチ
Video Highlights - IDC MarketScape for Field Service

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Watch now to hear IDC Analyst Aly Pinder share the highlights of the IDC MarketScape for Worldwide Manufacturing Field Service Management. Published in November 2019, this IDC MarketScape report profiles and rates 10 field service management vendors who support the field service management market for Manufacturing. In this video, Aly shares why field service management is a "must" to deliver service less reactively and more effectively. Hear why IDC named ServiceMax a Leader in this dynamic market.

E-Book
フォレスター社調査報告 2019

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フォレスター社調査報告のエグゼクティブサマリについて: 産業サービスのデジタル化は新たなスキルが求められ、就労モデルの組み合わせにより、将来の人材確保を形作ります。 デジタルトランスフォーメーションへの注力は、機器のデータをインサイト、新たなビジネスモデルの検討、そしてデジタルテクノロジー実装することに利用するということに対する会社の関心を高めました。 企業は自社製品の製品寿命の向上と顧客満足度および収益への影響に対してより理解しようとしています。

アナリスト・リサーチ
eBook「収益向上に貢献するサービスメトリクス」

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今後のサービスモデルを形成するデジタルトランスフォーメーション

アナリスト・リサーチ
IDCレポート:アセット指向の製造業に存在するサービスエクセレンスのギャップを埋める:複雑さの軽減、コスト削減、インテリジェンス向上

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アセット指向の製造業において、サービスが果たす役割は急速に変化しています。デジタル変革への取り組みは、アセットの障害を未然に防ぐ上で必要な知見をもたらします。

アナリスト・リサーチ
IDCアナリストレポート:一歩先を行くハイブリッド フィールド要員によるサービス提供

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IDCのサービスイノベーション / 関連製品担当プログラムディレクターであるAly PinderがServiceMaxからの5つの質問に対して回答しました。 Aly Pinderの回答は皆様に関連した領域を強調しており、行動に移すことができる内容になっています。