オンラインセミナー

You Need a Remote Strategy: The Hybrid State of Service

230929

Join our guest speaker Paul Miller, VP and Principal Analyst at Forrester Research, and Gabriele Bodda, VP of Product Management at ServiceMax, a PTC Technology, to explore the state of industrial IoT, its impact on field service, and how organizations can adapt with an agile strategy that incorporates remote service in today’s hybrid world.

How Customers Win with Field Service Asset Data from ServiceMax

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Michael Spada from Everi and ServiceMax expert Sara Cerruti discuss data strategy and results when implementing ServiceMax for service success.

The Importance of After Sales Service Lifecycle Data

230330

Join ServiceMax Thought Leaders, Mark Wilding and Lionel Boubli to learn how service data is now being leveraged to drive better feedback, insights, and automation.

Product Spotlight: DataGuide in ServiceMax Core

221219

In this Product Spotlight, Archana Krishnan, Senior Product Manager at ServiceMax, walks through the rich advanced forms and document generation capabilities available in DataGuide. Plus, she talks about the depth of DataGuide in a common maintenance scenario.

Product Spotlight: Service Contracts & Contract Management in Asset 360

221205

See the capabilities of contract management in Asset 360 that empower customers to standardize and generate service contracts at scale.

FieldFX Product Demo

221114

ServiceMax FieldFX provides a critical end-to-end field management solution for energy service companies. In this demo, see firsthand how FieldFX enables your field and office teams to stay connected.

ServiceMax Core Product Demo

221110

In this demo, see how ServiceMax Core delivers the most comprehensive service execution functionality to achieve critical business objectives.

Product Release: Asset 360 Winter '23

221104

The Winter ‘23 release of Asset 360 includes new customer self-serve mobile solutions through the Engage mobile app for Asset 360. Additional new features include mobile offerings for the non-technician persona through the Salesforce mobile app, enhancements to technical attributes and Service Contract APIs, and a new service analytics dashboard on contract analysis.

Asset 360 Product Demo

221010

For service organizations, asset data provides the foundation needed to drive critical decision-making throughout the asset lifecycle. Asset 360 for Salesforce provides all stakeholders with a 360-degree view of assets on one platform, so every department can leverage asset data for their purposes. The results? Better service execution, happier customers, and increased service profitability. In this demo, see firsthand how Asset 360 accelerates the service digital transformation journey.

The Rolling Warehouse Solution

220826

Diabsolut’s solution combines FinancialForce Order, Procurement & Inventory Management and Salesforce Field Service with ServiceMax Asset 360 on a single platform to view and manage anything and everything to do with your order, inventory, field service, and overall asset-centric service execution.

Optimizing Parts Availability while Controlling Inventory Costs

220824

The ability to plan and manage parts is critical to effective service delivery. Not having the right parts for the job lowers first-time fix rates and increases time to repair; carrying more parts than necessary raises inventory costs. Customers are demanding faster service responses while corporate directives are dictating less inventory. Asset-centric companies balancing these competing objectives require field-focused and service-specific parts planning, integrated with a field service management solution.

Introducing DataGuide

220624

DataGuide allows you to do more with your data by combining the capabilities of Advanced Forms and Document Generation (PDF) to guide technicians to efficiently capture and present data in support of their various tasks – inspection, maintenance, safety. Learn more from Joseph June, Senior VP, Product Management and Archana Krishnan, Sr. Product Manager, as they talk through the features and functionalities that you can leverage with DataGuide.

Asset + Customer-Centricity: The Keys to Digital Success

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Discover how to better align workforce ambitions and target digital technologies to support improved outcomes for the business and customers.

Why the Equipment Rental Business Should Care About Digital Service Transformation

220408

If you're an equipment rental company, you know that a lot has changed within the rental business over the past few years. The rental market is growing year over year, and the advancement of digitalization offers huge opportunities for streamlining and improving the rental process, making renting assets much easier. However, there are still relatively few companies that have a well-developed and comprehensive digitalization program.

Asset 360 Spring ’22 Product Release Webinar

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Our Product Management, Global Customer Transformation, and Product Marketing teams discuss the highlights of the Asset 360 Spring ’22 release and share future roadmap.

Drive Operating Performance and Manage Compliance with Salesforce and ServiceMax Asset 360

211203

Medical Device Manufacturers require an end-to-end customer execution solution on a unified platform to ensure quality patient experiences.

ServiceMax Asset 360 Winter '22: Product Release Webinar

211115

The Winter '22 release of Asset 360 introduces new features that enhance sales and service interactions, new dashboards for actionable service analytics and insights, and builds on a templatized approach to service contracts and maintenance plans.

Listen To Your Assets - How your installed equipment assets will become your most important services consultant

201204

The adoption of the internet of things (IoT) and the corresponding increased availability of real time asset data are enabling a transformation in the Field Services equipment and asset maintenance arena. Companies that are leveraging the ability to connect to, and pull performance data from their assets - “listening” to their assets - are finding a road map to increased confidence in their asset’s performance, a much better insight into their asset’s maintenance needs, and an understanding of how to leverage those things into more comprehensive, integrated, and valuable customer solutions. In this session we will look at the ways the organizations are learning from their install base and growing their business.

Digital Transformation Featuring Kodak Alaris

201123

View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

Building a Resilient Service Experience with Asset 360

201120

Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

ServiceMax 20.2 Release

201106

At ServiceMax we are committed to adding new features to ServiceMax Core that drive value for our customers and enable them to explore new field service use cases. In release 20.2, we deliver key innovations to help service organizations tackle challenges around field change orders.

Digital Transformation for Long-Term Sustainability

201026

Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations. One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.

Making the Most of Zinc

201013

Join Zinc product experts Jon Martin and Scott Ewart to learn how to best leverage Zinc across your field service organization. This is a great session for new and old Zinc users to learn how to make the most of Zinc’s unique real-time communication features. Jon & Scott will cover: product features, best practices for managing your Zinc instance, and roadmap features including remote triage and knowledge management.

[Innovation Series] Proactive Maintenance — Simplified

200819

Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!

200714

Product Focus: Project Scheduling. Key Takeaways: Understand ServiceMax’s offering for project scheduling, multi-appointment jobs, multi-resource jobs, crew management, and shift plans.

Field Service Circle Virtual

200710

Since we can't meet in person, we are bringing our Field Service Circles to you. Join us for insightful conversation and collaborative knowledge sharing around Field Service during these challenging times!

How B. Braun Ensures Regulatory Compliance

200706

In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

20.1 Client Product Release

200701

ServiceMax's 20.1 Client product release is now available! From being able to schedule more nearby jobs, to offering faster access to knowledge when at a customer site — the new product release delivers features that help dispatchers, planners, and technicians be more effective in their jobs.

Best Practices for Depot Repair

200629

Join this webinar to learn about strategies that can streamline, simplify and automate your depot repair processes. Topics include: How to craft a depot repair solution that's right for your business model; Streamlining processes for efficiency; and Increasing communication with customers through automated updates.

【イノベーションシリーズ】コントラクター管理でやるべきこととやってはいけないこと

200609

Product Focus: Partner Communities. Key Takeaways: Options for handling resource crunch. Tips for reducing process complexity, communicating with contractors, measuring service quality.

Medical Device Expert Talks: Accelerating digital transformation

200603

Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

Service, Sustain, Succeed: How Service Keeps the World Running

200512

Our guest speaker, Chris Westlake, Global Process Owner of Service and Repair at Medtronic, joins Shawn LaRocco, VP of Digital Transformation at ServiceMax, to share their experience steering the service organizations during these challenging times and their perspective on the future of business. Medtronic and other medical device and life science companies are at the forefront of this crisis, working around the clock to ensure critical equipment is up and running reliably. This shock to the system has forced field service providers to re-evaluate how they run their organizations.

[Innovation Series] Mobile For the Next Generation of Technicians

200512

Product Focus: ServiceMax Go. Key Takeaways: Understand how mobile features like offline access, asset location and service history, connected conversations, and real-time notifications help technicians deliver faster and better service.

Asset 360™: Foundation for the Future of Field Service Management

200427

Companies servicing high value, complex, mission-critical equipment need a complete view of their assets to run a profitable business. Adopting an Asset 360™ strategy enables you to drive efficiencies in your processes and deliver maximum uptime to your customers. Watch the replay of Stacey Epstein's Asset 360™ Keynote to learn how you can increase uptime, reduce costs, and maintain compliance through an asset-centric approach.

20.1 Release: New Features To Help You Achieve Uptime

200421

Manufacturers in asset-centric industries recognize that in addition to having a comprehensive understanding of their customers, they must also have this level of understanding when it comes to their assets. This means knowing how their equipment is doing once it has left their premises, as well as enabling their workforce with the right tools to keep the equipment up and running. For asset-centric service companies, ensuring consistent uptime for customers is everything.

[Innovation Series] 5 Proven Ways to Master Parts Management

200406

Product Focus: Parts Management. Key Takeaways: How ServiceMax enables you to move from break-fix to proactive maintenance and proactively manage parts, easily locate parts, manage your min/max levels, deploy Remote Triage, and more.

[Innovation Series] Secrets of Efficient Scheduling Revealed

200316

Product Focus: Service Board. Key Takeaways: Value of asset centricity. Three requirements necessary to make dispatchers effective and efficient.

[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020

200115

Product Focus: Service Contracts & Entitlements. Key Takeaways: Use a system and process to price & deliver service consistently. Features that help design compelling and profitable service contracts for your customers. Demonstrate value to customers as you go.

[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business

191206

Product Focus: Installed Base Management. Key Takeaways: Importance of understanding and having full visibility into your installed base. Ways to grow the topline while also cutting costs.

[Innovation Series] How Real-Time Communication Can Supercharge Technician Productivity

191113

Product Focus: Zinc. Key Takeaways: Impact of real-time communication on service teams. How ServiceMax is taking advantage of new technologies including AI, AR, and bots.

リモートトリアージ (作業優先度判断)AIを活用したサービスデータでサービスの出張を削減

190617

Every time a service technician is needlessly dispatched to a work site, or fails to complete a job during the first visit due to an unexpected problem, it cuts into your bottom line. Even service organizations that track asset movement in near real time often need help pinpointing the causes of equipment failures and deciding on the best measures to take.

Untapped Potential: The 5 Sustainability Opportunities for Service Execution

190401

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

あなたにとって適切なフィールドサービスのコントラクター管理モデルとは？

190118

Successfully outsourcing field service work to contractors is more than just handing off work orders to third-party technicians. To get it right, you need to be aware of common contractor engagement models, as well as their uses cases and limitations. View this 30-minute webinar to understand the growing adoption of outsourcing by TSIA Field Services members and the primary drivers for these initiatives. You’ll also learn how to get a jumpstart on developing your field work outsourcing strategy. Using practical customer examples, we will take a close look at the pros, the cons, and lessons learned.

アセットオペレータ向けにサービスデリバリを最適化する

181213

ServiceMax主催のウェビナーでは、ServiceMaxアセットサービスマネージメントでサービスの実施を改善する方法をご紹介します。エンタープライズ規模のソリューションにより、データアナリティクス、モバイルコンピューティング、そして産業アプリケーションを活用することでサービスデリバリを変革します。

ServiceMax契約と権利・資格によるサービス収益の拡大

181009

新しい市場への展開を可能にし、サービスの収益と利益を向上させる広範囲のサービスプランを定義し、管理します。

石油／ガス／化学施設オペレータのサービス変革

180806

精製、気体処理、石油化学などでサービスを提供する石油／ガス／化学施設のオペレータを取り上げ、ServiceMaxを活用する方法をご紹介します。ServiceMaxのPhil Schwarz（石油／ガス製品マーケティングディレクタ）が、フィールドサービスマネージメントプラットフォームがデジタル変革において果たす役割と、現在と将来のビジネスや業務運営に与える影響を解説します。

プロアクティブサービスの課題を克服するための3つの方法

180703

2020年までに、200億のIoT接続デバイスが存在します。 フィールドサービスマネージメントは、サービス提供を最適化するための正確な機器データを備えたIoTの1次アプリケーションです。 ServiceMaxとTSIAに参加して、Connected Field Serviceが優れた生産性と顧客体験の成果をどのようにもたらすかを学びましょう。 新しいサービスモデルを構築し、予防保守モデルを有効にし、データを活用して予防的なサービス結果を達成する方法について説明します。

APMとフィールドサービス管理でビジネス成果を達成

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アウトカムベースのサービスモデルに存在する5つのW

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「製品やサービスそのものではなく成果を売る」というコンセプトは、特に新しいものではありませんが、ビジネスに大きな影響を与える可能性を秘めています。「アウトカムベース」へとサービスを転換させるテクノロジについてご紹介します。

フィールドサービス・テクノロジーのビジネスケースを構築

150320

フィールドサービス会社のメトリクスと業界データを組み合わせることで、収益とROIに真のインパクトを与えるビジネスケースを構築する方法を解説します。