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ウェビナー
Listen To Your Assets - How your installed equipment assets will become your most important services consultant

201204

  • Service Transformation

The adoption of the internet of things (IoT) and the corresponding increased availability of real time asset data are enabling a transformation in the Field Services equipment and asset maintenance arena. Companies that are leveraging the ability to connect to, and pull performance data from their assets - “listening” to their assets - are finding a road map to increased confidence in their asset’s performance, a much better insight into their asset’s maintenance needs, and an understanding of how to leverage those things into more comprehensive, integrated, and valuable customer solutions. In this session we will look at the ways the organizations are learning from their install base and growing their business.

ウェビナー
Digital Transformation Featuring Kodak Alaris

201123

  • Customer Experience
  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow.

ウェビナー
Building a Resilient Service Experience with Asset 360

201120

  • Service Transformation
  • Thought Leadership

Companies across all industries are having to reimagine how they operate. Requirements for equipment performance have intensified, while customer expectations continue to rise. To succeed and remain competitive, organizations must advance beyond the standard break-fix model to ensure uptime for important assets in a safe and compliant manner. Service teams must prioritize efficient asset performance, as well as the customer experience they provide. Listen to Mark Cattini, Salesforce, Stacey Epstein, ServiceMax, and Kate Leggett, Forrester.

ウェビナー
ServiceMax 20.2 Release

201106

  • Product Launch

At ServiceMax we are committed to adding new features to ServiceMax Core that drive value for our customers and enable them to explore new field service use cases. In release 20.2, we deliver key innovations to help service organizations tackle challenges around field change orders.

ウェビナー
Digital Transformation for Long-Term Sustainability

201026

  • Life Science & Medical Equipment
  • Service Transformation

Manufacturers today face pressure to improve their customer service and productivity, while handicapped with aging technology stacks. They know they need to upgrade but are challenged on how to align their tech plans with their customer obligations. One company that faced problems just like this was GE Healthcare. GE Healthcare needed to improve the patient experience and reduce interruptions to medical care. Its mainframe systems did not provide visibility across asset lifecycles, preventing the insight needed for field teams to deliver the right customer experience. With increasing demand across the product development and service delivery chain, GE Healthcare had to provide an advanced level of service to its customers.

ウェビナー
Making the Most of Zinc

201013

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

Join Zinc product experts Jon Martin and Scott Ewart to learn how to best leverage Zinc across your field service organization. This is a great session for new and old Zinc users to learn how to make the most of Zinc’s unique real-time communication features. Jon & Scott will cover: product features, best practices for managing your Zinc instance, and roadmap features including remote triage and knowledge management.

ウェビナー
[Innovation Series] Proactive Maintenance — Simplified

200819

  • Innovation Series

Product Focus: Proactive Maintenance. Key Takeaways: How to move from time-based to condition-based to IoT-based maintenance strategies.

ウェビナー
[Innovation Series] Are Installations Piling Up? Complex Jobs Simplified!

200714

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Project Scheduling. Key Takeaways: Understand ServiceMax’s offering for project scheduling, multi-appointment jobs, multi-resource jobs, crew management, and shift plans.

ウェビナー
Field Service Circle Virtual

200710

  • Field Service Circle (FSC)
  • Recorded Webinar

Since we can't meet in person, we are bringing our Field Service Circles to you. Join us for insightful conversation and collaborative knowledge sharing around Field Service during these challenging times!

ウェビナー
How B. Braun Ensures Regulatory Compliance

200706

  • Life Science & Medical Equipment
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence
  • Customer Experience
  • Recorded Webinar

In a fast changing and increasingly complex regulatory environment, it can be difficult to ensure compliance to an ever-changing array of medical device regulations in multiple countries. To stay compliant, but also to provide global traceability and to obtain service data from its global markets, B. Braun chose the ServiceMax Field Service Software.

ウェビナー
20.1 Client Product Release

200701

  • Product Launch

ServiceMax's 20.1 Client product release is now available! From being able to schedule more nearby jobs, to offering faster access to knowledge when at a customer site — the new product release delivers features that help dispatchers, planners, and technicians be more effective in their jobs.

ウェビナー
Best Practices for Depot Repair

200629

  • Machinery
  • Mechanical or Industrial Manufacturing
  • Productivity / Efficiency / Operation Excellence
  • Service Transformation

Join this webinar to learn about strategies that can streamline, simplify and automate your depot repair processes. Topics include: How to craft a depot repair solution that's right for your business model; Streamlining processes for efficiency; and Increasing communication with customers through automated updates.

ウェビナー
【イノベーションシリーズ】コントラクター管理でやるべきこととやってはいけないこと

200609

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Partner Communities. Key Takeaways: Options for handling resource crunch. Tips for reducing process complexity, communicating with contractors, measuring service quality.

ウェビナー
Medical Device Expert Talks: Accelerating digital transformation

200603

  • Thought Leadership
  • Service Transformation

Discover how Service Council, ServiceMax, and ProntoForms explored what Philips Healthcare and Medtronic are doing to empower their service business through digital transformation.

ウェビナー
Service, Sustain, Succeed: How Service Keeps the World Running

200512

  • Thought Leadership
  • Connected Field Service / IoT
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence

Our guest speaker, Chris Westlake, Global Process Owner of Service and Repair at Medtronic, joins Shawn LaRocco, VP of Digital Transformation at ServiceMax, to share their experience steering the service organizations during these challenging times and their perspective on the future of business. Medtronic and other medical device and life science companies are at the forefront of this crisis, working around the clock to ensure critical equipment is up and running reliably. This shock to the system has forced field service providers to re-evaluate how they run their organizations.

ウェビナー
[Innovation Series] Mobile For the Next Generation of Technicians

200512

  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar
  • Innovation Series

Product Focus: ServiceMax Go. Key Takeaways: Understand how mobile features like offline access, asset location and service history, connected conversations, and real-time notifications help technicians deliver faster and better service.

ウェビナー
Asset 360™: Foundation for the Future of Field Service Management

200427

  • Thought Leadership
  • Service Transformation

Companies servicing high value, complex, mission-critical equipment need a complete view of their assets to run a profitable business. Adopting an Asset 360™ strategy enables you to drive efficiencies in your processes and deliver maximum uptime to your customers. Watch the replay of Stacey Epstein's Asset 360™ Keynote to learn how you can increase uptime, reduce costs, and maintain compliance through an asset-centric approach.

ウェビナー
20.1 Release: New Features To Help You Achieve Uptime

200421

  • Product Launch
  • Recorded Webinar

Manufacturers in asset-centric industries recognize that in addition to having a comprehensive understanding of their customers, they must also have this level of understanding when it comes to their assets. This means knowing how their equipment is doing once it has left their premises, as well as enabling their workforce with the right tools to keep the equipment up and running. For asset-centric service companies, ensuring consistent uptime for customers is everything.

ウェビナー
[Innovation Series] 5 Proven Ways to Master Parts Management

200406

  • Service Transformation
  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Parts Management. Key Takeaways: How ServiceMax enables you to move from break-fix to proactive maintenance and proactively manage parts, easily locate parts, manage your min/max levels, deploy Remote Triage, and more.

ウェビナー
[Innovation Series] Secrets of Efficient Scheduling Revealed

200316

  • Innovation Series

Product Focus: Service Board. Key Takeaways: Value of asset centricity. Three requirements necessary to make dispatchers effective and efficient.

ウェビナー
[Innovation Series] 3 Steps for Growing Your Contract Renewal Rates in 2020

200115

  • Innovation Series
  • Recorded Webinar

Product Focus: Service Contracts & Entitlements. Key Takeaways: Use a system and process to price & deliver service consistently. Features that help design compelling and profitable service contracts for your customers. Demonstrate value to customers as you go.

ウェビナー
ServiceMax Launch 19.3

191216

  • Product Launch

Establishing the right business processes in the field helps you utilize your workforce most effectively and empowers people to do their best work; ultimately leading to higher productivity and better customer satisfaction. View our 19.3 release webinar to learn more about the innovations that help you build out, adjust, and enforce business processes.

ウェビナー
[Innovation Series] Your 2020 Must-Haves for a Profitable Service Business

191206

  • Innovation Series
  • Revenue / Profitability
  • Recorded Webinar

Product Focus: Installed Base Management. Key Takeaways: Importance of understanding and having full visibility into your installed base. Ways to grow the topline while also cutting costs.

ウェビナー
[Innovation Series] How Real-Time Communication Can Supercharge Technician Productivity

191113

  • Recorded Webinar
  • Service Transformation
  • Productivity / Efficiency / Operation Excellence
  • Innovation Series

Product Focus: Zinc. Key Takeaways: Impact of real-time communication on service teams. How ServiceMax is taking advantage of new technologies including AI, AR, and bots.

ウェビナー
リモートトリアージ (作業優先度判断)AIを活用したサービスデータでサービスの出張を削減

190617

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

Every time a service technician is needlessly dispatched to a work site, or fails to complete a job during the first visit due to an unexpected problem, it cuts into your bottom line. Even service organizations that track asset movement in near real time often need help pinpointing the causes of equipment failures and deciding on the best measures to take.

ウェビナー
Asset-Centric Field Service Management for Aircraft Maintenance

190408

  • Service Transformation
  • Recorded Webinar

Aircraft Maintenance is trending with a goal to realize the highest utilization of things and people as possible. What gets measured is usually what gets managed. Watch this Webinar to learn about digital bolt-on tools to help the Aircraft MRO operation recover lost capacity, reduce cost and errors, mitigate the maintenance organization safety risks and improve compliance.

ウェビナー
Untapped Potential: The 5 Sustainability Opportunities for Service Execution

190401

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

Companies that are committed to sustainability are increasingly efficient, use fewer resources, create less waste to generate a unit of revenue, and produce higher returns on investment. In fact, Aberdeen found that nearly half of the Best-in-Class companies currently have a service-specific sustainability initiative in place. More telling than current adoption rates is the reason why organizations are looking to sustainability initiatives in the first place - to increase productivity and resource utilization, enhance speed of service delivery, and eliminate service-related costs.

ウェビナー
Servicemax for Inspection and Testing Services

190321

  • Recorded Webinar
  • Productivity / Efficiency / Operation Excellence

Whether it’s machinery safety, measuring devices, lifting equipment, pressure equipment, fire safety equipment, mechanical welds, or electrical installations: no matter the assets being inspected, ServiceMax can help deliver flawless inspections and transform your service organization.

ウェビナー
ServiceMaxで新たにZincリアルタイムコミュニケーションを追加

190315

  • Recorded Webinar
  • Product Launch

No service execution strategy is complete without real-time communication to help teams complete work. This is why we are excited that Zinc is now part of ServiceMax! Zinc is the only secure real-time app that enables all modes of communication in one dead-simple, mobile-first solution; while still guaranteeing compliance, security and central administration. It connects field service teams to real-time information and experts that drive business results.

ウェビナー
あなたにとって適切なフィールドサービスのコントラクター管理モデルとは?

190118

  • Thought Leadership
  • Recorded Webinar

Successfully outsourcing field service work to contractors is more than just handing off work orders to third-party technicians. To get it right, you need to be aware of common contractor engagement models, as well as their uses cases and limitations. View this 30-minute webinar to understand the growing adoption of outsourcing by TSIA Field Services members and the primary drivers for these initiatives. You’ll also learn how to get a jumpstart on developing your field work outsourcing strategy. Using practical customer examples, we will take a close look at the pros, the cons, and lessons learned.

ウェビナー
アセットオペレータ向けにサービスデリバリを最適化する

181213

  • Product Launch
  • Productivity / Efficiency / Operation Excellence
  • Recorded Webinar

ServiceMax主催のウェビナーでは、ServiceMaxアセットサービスマネージメントでサービスの実施を改善する方法をご紹介します。エンタープライズ規模のソリューションにより、データアナリティクス、モバイルコンピューティング、そして産業アプリケーションを活用することでサービスデリバリを変革します。

ウェビナー
ServiceMax契約と権利・資格によるサービス収益の拡大

181009

  • Revenue / Profitability

新しい市場への展開を可能にし、サービスの収益と利益を向上させる広範囲のサービスプランを定義し、管理します。

ウェビナー
石油/ガス/化学施設オペレータのサービス変革

180806

  • Service Transformation

精製、気体処理、石油化学などでサービスを提供する石油/ガス/化学施設のオペレータを取り上げ、ServiceMaxを活用する方法をご紹介します。ServiceMaxのPhil Schwarz(石油/ガス製品マーケティングディレクタ)が、フィールドサービスマネージメントプラットフォームがデジタル変革において果たす役割と、現在と将来のビジネスや業務運営に与える影響を解説します。

ウェビナー
プロアクティブサービスの課題を克服するための3つの方法

180703

  • Productivity / Efficiency / Operation Excellence

2020年までに、200億のIoT接続デバイスが存在します。 フィールドサービスマネージメントは、サービス提供を最適化するための正確な機器データを備えたIoTの1次アプリケーションです。 ServiceMaxとTSIAに参加して、Connected Field Serviceが優れた生産性と顧客体験の成果をどのようにもたらすかを学びましょう。 新しいサービスモデルを構築し、予防保守モデルを有効にし、データを活用して予防的なサービス結果を達成する方法について説明します。

ウェビナー
APMとフィールドサービス管理でビジネス成果を達成

170705

  • Productivity / Efficiency / Operation Excellence

ウェビナー
MaxPertシリーズ:スケジュールの最適化によって効率を最大限に引き出す

170518

  • Maxpert

サービスリーダーは、インテリジェントで自動化されたスケジュール機能によって、ディスパッチャーの作業効率が上がり、より重要度の高い作業に集中できるようになることを理解し始めています。

ウェビナー
収益、顧客満足度、生産性を向上させるServiceMax

170127

  • Revenue / Profitability
  • Customer Experience
  • Service Transformation

サービス業務がモバイル、クラウド、およびIoTを通じてより密接に関連するようになるにつれ、現場の技術者は、顧客体験、ビジネス成長、生産性の向上に不可欠な役割を果たします。

ウェビナー
収益を加速する: 新しいフィールドサービスの必要性

160606

  • Revenue / Profitability

ウェビナー
フィールドサービスの重要指標で生産性と収益性を大幅アップ

151111

  • Revenue / Profitability

フィールドサービス・ビジネスに最も大きく影響するメトリクスをご存知ですか。 エグゼクティブが知っておくべき5つのフィールドサービス・メトリクスをご紹介します。

ウェビナー
アウトカムベースのサービスモデルに存在する5つのW

150914

  • Thought Leadership

「製品やサービスそのものではなく成果を売る」というコンセプトは、特に新しいものではありませんが、ビジネスに大きな影響を与える可能性を秘めています。「アウトカムベース」へとサービスを転換させるテクノロジについてご紹介します。

ウェビナー
フィールドサービス・テクノロジーのビジネスケースを構築

150320

フィールドサービス会社のメトリクスと業界データを組み合わせることで、収益とROIに真のインパクトを与えるビジネスケースを構築する方法を解説します。