ホワイトペーパー

Do I Build or Do I Buy?

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Organizations relying on Salesforce Service Cloud and Salesforce Field Service are well on their way to digital transformation. As they recognize the growing need for asset-centric functionality such as Depot Repair, Return Shipments, Automation, Entitlements, Warranties and Service Contracts, service organizations are evaluating their options.

The Costs, Causes & Consequences of Unplanned Downtime

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The management of assets is an ongoing and never-ending struggle for organizations. There are so many different facets and features to successfully maintaining an asset estate that organizations can never take their eye off the ball. One slip-up can cause a potentially catastrophic disaster, or at the very least, an episode of unplanned downtime costing vast sums of money and negative brand implications. For these very reasons, it is an absolute necessity for organizations to prevent unplanned downtime.

The Rise of "Asset and Service Data Gravity"

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Asset and Service Data is one of the most critical and valuable data sets collected, aggregated and analyzed in an organization. It is also one of the most neglected and untapped sources of actionable insights, that has the potential to connect and benefit every function in the organization and help you stay miles ahead of the competition. Effective transition to this advanced business model will be intrinsically linked to the ability to successfully collect and use this data.

ServiceMax's Professional Services

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ServiceMax's Professional Services offers a broad range of customizable services, project management capabilities, and advanced toolsets that support a customer on their journey to plan, implement, adopt, maintain or grow their ServiceMax solution. Professional Services connects the dots between your business processes, your desired outcomes and the ServiceMax product functionality to provide an optimized field service management business.

IDCアナリストレポート：ハイブリッドワークフォースによるサービスデリバリの優位性

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IDCのプログラムディレクターであり、サービスイノベーションとプログラム製品ディレクターでもあるAly Pinder氏は、ServiceMaxが提唱する5つの質問に答えます。 彼の答えは適切な分野を強調し、実行可能な推奨事項を提供します。

インストール済み製品の価値を高める:完全ガイド

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