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The Asset Data Thread – The Evolving Role of Field Service

To uncover details about the future of field service, Bain & Company recently conducted a research project comprised of executive-level interviews and an online survey of field service engineers. Bain was able to isolate 20 trends that were essential to the survival of all industrial organizations in the competitive service business landscape.

Key Takeaways

In reviewing their findings and analyzing the responses from our customers and prospects, we have 6 major takeaways from the research.

In this ServiceMax Point of View, we'll dive into:

  • Creating departmental synergy with customer feedback and service/asset data
  • What commercial investments service leaders are focused on
  • Ten actions organizations can prioritize to continue providing superior service