Reporting the work completed for each service of Medivators’ endoscopy procedure products required significant paperwork. “The documentation is very important,” says Amos Schneller, the company’s vice president of global service
and technical support. “At the end of each training session, we need to share proof of training to meet patient safety and HIPAA requirements. We used to have to wait for the hand written, signed documents to be mailed, and we couldn’t
invoice or begin warranties until that happened, which affected revenue.”
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