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Alcon’s Vision for Streamlined Field Services with ServiceMax & ProntoForms

Key Takeaways

  • Saved 900 hours per year through improvements to Alcon using ServiceMax
  • Over 34,500 hours per year saved through improved tracking processes
  • Reduced 70% of required Surgery Codes fields
  • Implemented a streamlined FSE process to close work orders, saving 11,000 hours per year
  • Leveraged Advanced Forms, powered by ProntoForms, to reduce admin work by approximately 50 hours per month within the first six months of deployment