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Field Service of the Future: Trends to Watch

Trends essential to Surviving in A competitive service business landscape.

Key Takeaways

To uncover details about the future of field service and the key trends that service leaders are focused on, Bain & Company (Bain) recently conducted a research project comprised of 25 executive-level interviews with leaders of service and an online survey of 283 field service engineers.

Take a look at the 20 trends that are essential to the survival of all industrial organizations in the competitive service business landscape.

These trends fell under three primary areas of Commercial, Operational and Enablers.