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Do I Build or Do I Buy?

Digital Transformation

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Key Takeaways

Organizations relying on Salesforce Service Cloud and Salesforce Field Service are well on their way to digital transformation. As they recognize the growing need for asset-centric functionality such as Depot Repair, Return Shipments, Automation, Entitlements, Warranties and Service Contracts, service organizations are evaluating their options.

Should we build the functionality on the Salesforce platform or invest in Asset 360 for Salesforce to close the requirements gap?

This guide will help you answer that burning question as it presents factors that weigh the advantages and drawbacks of each approach, including:

  • Budget
  • Time to Value
  • Project Complexity & Functionalities
  • Ongoing Maintenance & Support
  • Future Needs
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