ServiceMax Live: The Power of Communication “Zinc helps our service teams cut through the noise to make sure we get the job done. Zinc is concise, fast and easy communication that has allowed us to maintain a 98% customer satisfaction score and 95% first-time fix rate.” – Sean Jordan, Service Director, BioTek On this episode, Liz Carter, Shawn LaRocco, Scott Ewart, and Sean Jordan discuss the importance of staying connected in real-time. Topics include: - How we’re seeing service orgs communicate today - What you need to consider before implementing Zinc - The power of communication & the impact it can have on your business Join the conversation - comment your thoughts and questions below and our speakers will respond. Resources: Zinc Product Demo: https://lnkd.in/gDRxb4D Free Zinc Offer: https://lnkd.in/gRxuBen Your Technicians Deserve More Than WhatsApp: https://lnkd.in/gr_gHJC #linkedinlive #communication #stayconnected #companyculture
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Very interesting...
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Liz Carter
3y
Silver linings: Empathy for remote employees; Documenting information; Watching the community come together and make the best of the situation. Thanks for sharing Scott Ewart Sean Jordan Shawn LaRocco
Hey, what's next for Zinc?
Liz Carter
3y
Communication is paramount! Sean Jordan thanks for joining and bringing humor into your job!
Zinc is awesome and helps me feel like I haven’t been quarantining away from my team. 🤓
Zinc is great! Not sure how I'd do my job without it.
Super-easy to get up and running on Zinc
Nicole Guzzo
3y
Dish is a great example!https://www.servicemax.com/customers/customer-stories/dish
Vice President, ServiceMax International. Helping our customers gain a wider voice for service within their business in their digital transformation
3ySo many customers benefit from more efficient communication with Zinc during this difficult times.