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CSO Summit September 18, 2017 | Las Vegas | Encore at the Wynn


We are inviting executive members of the field service community to the CSO (Chief Service Officers) Executive Summit on September, 18, 2017 in Las Vegas.

ServiceMax from GE Digital is hosting its third annual CSO Summit where like-minded, executive leaders gather to discuss best practices, business strategies, and issues their service organizations are facing.

This year, the forum will focus on how service organizations can meet the high demand of achieving zero unplanned maintenance and downtime of their assets for their customers. Additionally, ServiceMax customers and leaders of innovation will facilitate a discussion about how innovation and service development has transformed their service organizations into competitive differentiators.

This is an invitation-only event. If you are interested in attending, please email If you have received an invitation, please register for Maximize and the CSO Summit using your discount code.


Time Session
1:30PM - 2:00PM Welcome and Introduction, Dave Yarnold CEO, ServiceMax from GE Digital
2:00PM - 2:40PM Forum Topic 1: Driving Businesses Growth in the Era of Disruption

Across many industries, innovation is creating powerful synergies between connected devices, the cloud, and business applications. At the same time, global competition is unrelenting and when product margins are under pressure, manufacturers and service providers must look for new ways to drive their businesses growth. ServiceMax and GE Digital executives will lead discussions on how they are seeing how global enterprise companies are achieving growth in their competitive markets.

2:40PM - 3:45PM Forum Topic 2: Customer Panel and Q&A

ServiceMax customers who are leaders in innovation within their industries, will lead the discussion on how innovation and service development are transforming their service organizations into a competitive differentiator for their business.

3:45PM - 4:15PM Break
4:15PM - 5:15PM Forum Topic 3: Is your Field Service Organization Future-Ready?

With the rapidly growing innovation of the Industrial IoT, augmented reality, big data, and predictive analytics, there is no dispute that a new industrial revolution is in our midst and is effecting the way we deliver field service. Industry analysts will lead discussions on what service will look like in the near future and the incremental journey of ensuring you have a future-ready service strategy.

5:15PM - 5:30PM Conclusion
6:30PM - 9:30PM

CSO Summit Cocktail Hour and Dinner at the Country Club Restaurant at the Encore

Opening remarks from Bill Ruh, CEO GE Digital

Past CSO Summit attendees

B. Braun
Boston Scientific
FedEx Services
Johnson Controls
Pitney Bowes
Schneider Electric
Thermo Fisher