ServiceMax Presents – The Premier, Global Field Service Event

Maximize 2017

Las Vegas Encore at Wynn 18-20 September

Tokyo Toranomon Hills Forum 17 October

Berlin Grand Hyatt 7-8 November

Maximize Berlin

$215
Full Conference Rate

User Group Half-Day Program

ServiceMax customers are welcomed to an EXCLUSIVE half-day user group program to access a network of users and experts in your region, industry, role, or area of interest. Understand what other customers are building and what they know is important for field service success.

During this session, you’ll discover answers to questions like:

  • What challenges do you share with your peers in the industry?
  • Which solutions have been successful for others?
  • What trends and priorities are coming down the line for Field Service professionals?
  • What can you share with the network to help contribute to collaborative learning and the future of ServiceMax solutions?
Who:
  • Field Service and IT Professionals who are managing the ServiceMax platform, leading teams, and/or experienced super users and looking to plan for the future and grow their success.
  • Members include superusers who are close to the field service teams, business owners who are influencing the strategy, training programs, and coordination of field service teams, and IT experts who coordinate technology and human resources for success.
Why:
  • Networking: Access a network of users and experts in your region or industry; understand what other customers are building, what they know is important for field service success. Join a community with access and influence at ServiceMax.
  • Collaboration Tools: Interact online, join virtual sessions and attend in person events to grow your knowledge and share your expertise.
  • Early and Exclusive Insights: Product Demonstrations, Insights into the Roadmap, Insights into Programs and Plans across ServiceMax.

Agenda

Time Session
1:00PM - 1:15PM User Group Opening Session
Deirdre Yee, Customer Advocacy and Engagement Manager, ServiceMax
Welcome: A review of survey results, demographics in the room, user group goals and tools
1:15PM - 2:30PM Roadmap: Overview and Mobile
Chris Wada, VP of Product Management, ServiceMax and Joseph June, VP of Product Management, ServiceMax
Exclusive insight into the Product Strategy and 18 month roadmap, focused on core field service roadmap
2:30PM - 3:00PM Customer Conversations
Customer conversation leaders from Neopost, SPP Pumps
Table Topics: People and Talent Management: Enabling the Fleet
3:00PM - 3:15PM Break
3:15PM - 3:45PM Product Team: Table Breakout
Joseph June, VP of Product Management, ServiceMax
Q & A with our Product Strategy team, splitting the room by tables to meet and briefly connect on top questions and topics
3:45PM - 4:25PM Customer Conversation
Customer conversation leaders from Neopost, SPP Pumps
Table Topic: Goals and Outcomes: What works, what falls flat
4:25PM - 5:10PM Transition towards Maximized Adoption: Workshop
Orlando Ramirez, Director of Customer Education, John Bristow, Strategic Services Manager, Matt Bowyer Crombie, Customer Success Manager
A networking workshop to share your own adoption stories – draw out adoption best practices and lessons learned across: Preparation, Communication, Training, and Support
5:10PM - 5:45PM NPS and Support Update
Michael Horsley, Customer Success Manager and Kate Churchill, Customer Support Director
Customer feedback program: Review ServiceMax Net Promoter Score program with action plans support investments, and next steps to support customer success
5:45PM - 6:00PM Reminders and Close of User Group
Deirdre Yee, Customer Advocacy and Engagement Manager, ServiceMax
Reminders for Maximize, next steps for networking
6:00PM Welcome Reception
Drinks and Networking