ServiceMax Presents – The Premier, Global Field Service Event

Maximize 2017

Las Vegas Encore at Wynn September 18-20

Tokyo Toranomon Hills Forum October 17

Berlin Grand Hyatt November 7-8

Maximize Las Vegas

$550
Full Conference Rate

User Group Half-Day Program

ServiceMax customers are welcomed to an EXCLUSIVE half-day user group program to access a network of users and experts in your region, industry, role, or area of interest. Understand what other customers are building and what they know is important for field service success.

During this session, you’ll discover answers to questions like:

  • What challenges do you share with your peers in the industry?
  • Which solutions have been successful for others?
  • What trends and priorities are coming down the line for Field Service professionals?
  • What can you share with the network to help contribute to collaborative learning and the future of ServiceMax solutions?
Who:
  • Field Service and IT Professionals who are managing the ServiceMax platform, leading teams, and/or experienced super users and looking to plan for the future and grow their success.
  • Members include superusers who are close to the field service teams, business owners who are influencing the strategy, training programs, and coordination of field service teams, and IT experts who coordinate technology and human resources for success.
Why:
  • Networking: Access a network of users and experts in your region or industry; understand what other customers are building, what they know is important for field service success. Join a community with access and influence at ServiceMax.
  • Collaboration Tools: Interact online, join virtual sessions and attend in person events to grow your knowledge and share your expertise.
  • Early and Exclusive Insights: Product Demonstrations, Insights into the Roadmap, Insights into Programs and Plans across ServiceMax.

Agenda

Time Session
1:00PM - 1:15PM User Group Opening Session
Deirdre Yee, Customer Advocacy and Engagement Manager, ServiceMax
Welcome: A review of survey results, demographics in the room, user group goals and tools
1:15PM - 2:15PM Roadmap: Overview
Chris Wada and Joseph June, VPs of Product Management, ServiceMax
Exclusive insight into the Product Strategy and 18 month roadmap, focused on core field service roadmap
2:15PM - 3:00PM Customer Conversations
Customer conversation leaders from Bayer, Chairamedics, PAC, Shotspotter
Networking Introduction: Michael Majerus, Sr. IT Project Manager for Global Services Organization,
Table Topics: Talent Management: Enabling the Fleet
3:00PM - 3:15PM Break
3:15PM - 4:00PM Roadmap: Deep Dive of Choice
Chris Wada and Joseph June, VPs of Product Management, ServiceMax
Deep dive roadmap: selected by attendees, focused on product strategy around mobile, scheduling, user experience, or IoT and Condition-based maintenance
4:00PM - 4:40PM Customer Conversation
Customer conversation leaders from Bayer, Chairamedics, PAC, Shotspotter, Bio-Rad
Table Topics:
Metrics and Outcomes: What works, what falls flat
Roadblocks and detours on the field service journey
4:40PM - 5:10PM Table Breakout
Chris Wada and Joseph June, VPs of Product Management, ServiceMax
Demos and Q & A with our two Product Strategy VPs, splitting the room in half, to meet and briefly connect on top questions and topics surrounding mobile and scheduling
5:10PM - 5:45PM NPS and Support Update
Kevin Maufer, Customer Success Engagement Director and Charles Meredith, VP Global Customer Support
Customer feedback program: Review ServiceMax Net Promoter Score program with action plans support investments, and next steps to support customer success
5:45PM - 6:00PM Reminders and Close of User Group
Deirdre Yee, Customer Advocacy and Engagement Manager, ServiceMax
Reminders for Maximize, next steps for networking
6:00PM Welcome Reception
Drinks and Networking