PLEASANTON, CA– Aug 22, 2013 – ServiceMax, the leading field service management solution for a new era of business, today welcomes Dave Hart as Vice President of Global Customer Transformation. Hart brings decades of field service management and transformation expertise to ServiceMax, most recently having led Pitney Bowes’ entire European service business unit.
As ServiceMax’s first VP of Global Customer Transformation, Hart will strategize with prospects and existing customers to understand and unlock the true value of their field service organizations with ServiceMax’s innovative software. He will also advise and collaborate closely with ServiceMax’s product, sales and customer teams, bringing a veteran service executive’s perspective to key decisions as the company continues its triple-digit growth trajectory.
“At Pitney Bowes I experienced first hand the transformation possible with ServiceMax,” said Hart. “Across the board, ServiceMax is opening new doors to productivity, growth, and competitive advantage for its customers, and I’m delighted to join the company to continue to make this a reality at every single customer application.”
The most recent survey of its customers showed ServiceMax helps increase service revenue by fourteen percent, first-time fix rates by more than ten percent, and overall productivity by nearly a third.
Hart’s expertise includes growing innovative field service and customer support organizations; deploying new technologies across hundreds of staff — including successfully rolling out tablet technology and software for nearly 1,000 technicians; and designing innovative, customer-centric solutions for improved loyalty, operational efficiency and multi-million dollar service revenue growth.
“If there’s a hands-on expert in field service management today, Dave Hart is the guy,” said Dave Yarnold, ServiceMax CEO. “He’s driven the white van, he’s led thousands of field techs toward operational success — and everything in between. Dave really understands this business, and he’s going to have an amazing impact on our customers and on our industry-leading solution. I’m thrilled to have him join ServiceMax’s leadership team.”
Hart comes from Pitney Bowes, the world’s leading provider of customer communication technologies with annual revenues of $5.3 billion and 29,000 employees worldwide. At Pitney Bowes, he most recently led the 1,000-staff European Service and Software Support division, overseeing the successful deployment, adoption, and impact of ServiceMax. Previous roles included managing the international DMT service group, UK global mailing solutions group, and national operations of Pitney Bowes Management Services during his more than a decade with the company. Prior to Pitney Bowes, he managed various service groups for Oce Van der Grinten PLC, a Dutch manufacturer of high-volume printers with annual revenues exceeding $3 billion.
To learn more about how ServiceMax can transform your company, please visit www.servicemax.com.
There are more than 5 million field service technicians in the United States alone, yet today there’s no standard technology for managing the way companies of all types and stripes empower them to truly delight their customers in the field. ServiceMax is changing that. We’re rethinking field service and delivering on the promise of cloud and mobile software, powering a new era of field service experiences for our customers’ customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. Based in Pleasanton, California, we are a company of innovators, thinkers and doers who care passionately about changing the world of field service. To learn more, please visit www.servicemax.com.