PLEASANTON, Calif., January 05, 2014 — ServiceMax, the field service management solution for a new era of business, today announced it has been positioned by Gartner in the “Leaders” quadrant of the Gartner 2014 Magic Quadrant For Field Service Management. *
“We believe ServiceMax’s leader position in this year’s Magic Quadrant is because of our commitment to our customers’ success through technology innovation and industry thought leadership,” said Dave Yarnold, CEO of ServiceMax. “We feel our progression into the leader position is proof that businesses continue to change their mindset when it comes to field service and realize the importance of designing a strategic end-to-end field service process powered by technology and mobile devices to make it a reality.”
To view a complimentary copy of the Magic Quadrant for Field Service Management, visit: http://lp.servicemax.com/Gartner2014.html?offer=gartner14&media=PR
*Gartner “Magic Quadrant for Field Service Management” by William McNeill, Michael Maoz, Jason Wong, December 22, 2014.
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There are more than twenty million field service technicians around the globe, yet today there’s no standard technology for managing the way companies of all types and stripes empower them to truly delight their customers in the field. ServiceMax is rethinking field service and delivering on the promise of cloud and mobile software, powering a new era of field service experiences for their customers’ customers. The impact of ServiceMax is simple: lower costs, greater efficiency, happier customers; all while increasing revenue. ServiceMax has helped customers on average increase productivity through mobile by 26 percent, service revenue by 22 percent, and customer satisfaction by 15 percent. ServiceMax customers include large enterprises such as Tyco, Coca-Cola Enterprises, and Elekta, and smaller businesses like McKinley Equipment and Kinetico. Based in Pleasanton, California, they are a company of innovators, thinkers and doers who care passionately about changing the world of field service. To learn more, please visit www.ServiceMax.com